Nicole Bronkema

• Provide regional strategic leadership for delivery operations, shaping routing, productivity, and service standards to drive profitability, scalability, and best‑in‑class client satisfaction across the portfolio.
• Direct and develop frontline and mid‑level leaders, setting clear performance expectations and coaching Route Service teams to consistently deliver operational excellence and uphold brand standards.
• Serve as senior relationship owner for key accounts, managing escalations, leading executive business reviews, and reinforcing long‑term, trust‑based customer partnerships.
• Own territory and regional performance metrics—including revenue growth, retention, and client engagement—leveraging data and dashboards to inform strategic decisions and continuous improvement initiatives.
• Lead renewal and growth strategies for strategic customers, protecting recurring revenue while proactively identifying and executing upsell, cross‑sell, and multi‑site expansion opportunities.
• Partner with Plant, Operations, and Supply Chain leadership to align production capacity, quality, and service‑level performance with evolving client expectations and contractual commitments.
• Review and synthesize weekly and monthly gain/loss and performance reports, identifying trends and leading cross‑functional action plans to stabilize underperforming areas and accelerate sustainable growth.

• Led strategic coordination of new business transitions from sales, converting signed agreements into structured implementation roadmaps, clear ownership, and executive‑level timelines.
• Partnered with senior leaders in Operations, Production, Service, and National Accounts to ensure installs were executed on time, on budget, and in alignment with enterprise standards.
• Acted as the primary executive liaison for new client stakeholders during onboarding, safeguarding the customer experience and ensuring a seamless transition from incumbent providers.
• Oversaw the technical and operational readiness of new sites, directing equipment installation, testing, and handover to position the account for long‑term success and scalable growth.

Rose through progressively larger hospitality and corporate dining roles with Holiday Inn and Aramark, moving from frontline support into full P&L ownership and multi-site leadership. Along the way, consistently turned underleveraged operations into reliable, revenue-generating business units through grit, disciplined execution, and a data-informed approach to service and cost control. Built and led resilient teams, elevated guest satisfaction, and earned repeated promotions by pairing hands-on work ethic with strategic thinking, operational rigor, and a relentless focus on delivering results.