Nicole C Manley
Frankfort,NY
Summary
Diligent Human Resources Manager with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
25
25
years of professional experience
Work History
Human Resources Manager
Utica First Insurance Company
07.2014 - Current
- Created and fostered a culture that is committed to coaching, mentoring and supporting employees while championing DEI initiatives and wellbeing throughout the organization
- Championed employee engagement throughout organization through meetings, surveys, employee incentive programs, reaching our goal of being voted one of the 'Best Companies to Work for in New York' 2021, 2022, 2023 and 2024
- Lead talent acquisition, workforce planning, training and development, performance management, compensation and benefits, and succession planning
- Streamlined onboarding processes along with benefit carrier connections for a paperless hiring experience
- Provide expert professional advice to senior management in all areas of HR including employment law, HR policy, best practice and workforce development
- Monitor and ensure the organization's compliance with current applicable federal and state employment regulations regarding hiring, terminations, wages, overtime, work hours, workers' compensation, paid family leave, disability, unemployment compensation, etc
- Ability to deal promptly and effectively with complex adverse situations and maintain professionalism, composure and confidentiality
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Executive Director
Central New York Cardiology, PC
01.2010 - 09.2013
- Provide a variety of analytical, evaluative, advisory, coordinating, supervisory, and technical functions in support of the practice
- Provide leadership in developing program, organizational and financial plans with the Board of Directors and staff, and carry out plans and policies authorized by the Board
- Responsible for the recruitment, employment, release of all personnel and exit interviews conducted
- Ensure that job descriptions are developed, that regular performance evaluations are held, and that sound human resource practices are in place
- Provide effective leadership and appropriate guidance/supervision for the management team to achieve departmental goals
- Maintains customer service satisfaction by providing problem-solving resources
- Assure that the facility is in compliance with current applicable federal and state employment regulations regarding hiring, wages, overtime, work hours, workers' compensation, unemployment compensation, disability, etc
- Negotiates and resolves sensitive and controversial issues
- Ensures all hiring/termination and disciplinary procedures are in compliance with established Federal and State regulations as well as internal policies and procedures
- Oversee maintenance of all personnel records
- Ensure the process of newly hired personnel is complete and accurate
- Ensure all invoices timely utilizing QuickBooks software
- Payroll administration manager utilizing Evolution software
- Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/division transfers
- Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts
Human Resources/Practice Manager at Medical Arts OB-GYN, P.C.
Med-Care Administrators
02.2009 - 01.2010
- Provide a variety of analytical, evaluative, advisory, coordinating, supervisory and technical functions in support of the practice
- Areas of responsibility encompass practice administration, operational plans, funds and resource management, data automation, and review/evaluation/analysis of past performance of the practice
- Development of employee handbook, policy manuals, job descriptions, performance evaluations, etc
- Assure that the facility is in compliance with current applicable federal and state employment regulations regarding hiring, wages, overtime, work hours, workers' compensation, unemployment compensation, disability, etc
- Negotiates and resolves sensitive and controversial issues
- Ensures all hiring/termination and disciplinary procedures are in compliance with established Federal and State regulations as well as internal policies and procedures
- Oversee maintenance of all personnel records
- Ensure the process of newly hired personnel is complete and accurate
- Ensure all invoices for the practice are paid timely using QuickBooks software
- Payroll administration manager utilizing web-based Paychex system
- Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/division transfers
Human Resources Manager
St. Luke's Home
03.2006 - 10.2008
- Assist in planning, developing, organizing, implementing, evaluating, and directing the personnel department (Includes developing policy manuals, job descriptions, performance evaluations, etc.)
- Manages the development and implementation of Human Resources department goals, objectives, policies and priorities for each function
- Plans, organizes, directs, coordinates the Human Resources Department's work plan; assigns projects and programmatic responsibilities; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems
- Assure that the facility is in compliance with current applicable federal and state employment regulations regarding hiring, wages, overtime, work hours, workers' compensation, unemployment compensation, disability, etc
- Monitor Workers' Compensation claims and coordinate an Alternate Duty Program for employees
- Maintain contact with insurance carrier
- Responsible for records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations
- Negotiates and resolves sensitive and controversial issues
- Ensures all hiring/termination and disciplinary procedures are in compliance with established Federal and State regulations as well as internal policies and procedures
- Prepares the Human Resource department's annual operating budget and assist in the development of the overall facility budgets
Corporate Compliance Auditor
ACS (formerly AFSA Data Corporation)
06.2002 - 03.2006
- Analyze (manual & system) processing and accounting operations in order to identify and determine the adequacy of controls and associated risk in ACS's various business lines
- Assist in the planning and performance of structured Compliance reviews including: planning, test work and report preparation
- Effectively interact with management and staff of all business lines as well as external clients/vendors
- Independently document, perform analysis, test and conclude adequacy of controls over current applicable Federal regulation guidelines
- Research and assess regulatory and operational issues
Human Resources Regional Recruiter
ACS (formerly AFSA Data Corporation)
10.1999 - 06.2002
- Implement company's staffing plan and other projects to ensure the highest-caliber employees are attracted to, hired, developed and retained by the company in accordance with EEO and Affirmative Action guidelines
- Recruit, screen and select high-quality candidates; interview and refer candidates; make job offers in an effective and timely manner filling employment needs throughout the organization
- Maintain excellent working relationships with both internal and external customers
- Perform all company exit interviews
Education
Bachelor of Professional Studies - Business Management/Human Resources concentration
Cazenovia College
Cazenovia, New YorkSkills
- HR policies and procedures
- Employee Relations
- Training and mentoring
- Records Management
- Benefits and compensation management
- Microsoft Office proficiency
- ADP
- Percipio/Skillsoft
Additional Professional Education
- DEI Training for Leaders
- Creative Leadership for Managers
- The Essentials of HR Law
- Generational Awareness – How does this affect the Workplace
- Leadership's Role in Creating & Sustaining Organizational Accountability
- Conflict Management Skills for Women
- Conflict Management, Dealing with Difficult People
- Essentials of Communicating with Diplomacy and Professionalism
- Violence in the Workplace
- Dealing with Difficult People & Resolving Conflict
Affiliations
- Society for Human Resource Management
Timeline
Human Resources Manager
Utica First Insurance Company
07.2014 - Current
Executive Director
Central New York Cardiology, PC
01.2010 - 09.2013
Human Resources/Practice Manager at Medical Arts OB-GYN, P.C.
Med-Care Administrators
02.2009 - 01.2010
Human Resources Manager
St. Luke's Home
03.2006 - 10.2008
Corporate Compliance Auditor
ACS (formerly AFSA Data Corporation)
06.2002 - 03.2006
Human Resources Regional Recruiter
ACS (formerly AFSA Data Corporation)
10.1999 - 06.2002
Bachelor of Professional Studies - Business Management/Human Resources concentration
Cazenovia College
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