Nicole C. Martinez
Redondo Beach,CA
Summary
Esthetician with strong business, sales and customer service skills necessary to meet goals and exceed client expectations. I am a highly-motivated employee with desire to take on new challenges. I have strong work ethic, adaptability and exceptional interpersonal skills. I am hardworking and reliable. I pride myself on my world class customer service and compassion for others.
Overview
12
12
years of professional experience
Work History
Lash Artist
Bae Brows & Beauty
San Clemente
12.2023 - Current
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Educated clients on proper aftercare techniques for lashes.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Ensured that high-quality service was provided to every client at all times.
- Scheduled appointments using online booking software systems.
Esthetician
Burke
Santa Monica, CA
09.2023 - Current
- Provide facial treatments such as cleansing, exfoliation, extractions, and massage.
- Perform waxing services on clients including eyebrows, lip, chin, and full face.
- Build positive client relationships and guide clients through treatments.
- Assist in the development of customized skin care regimens for clients.
- Adhere to safety protocols throughout all procedures to minimize risk of injury or infection.
- Demonstrate proper use of all products to ensure client satisfaction with results.
- Conduct consultations with new clients to assess skin type and discuss desired outcomes.
- Check supplies inventory regularly to ensure adequate stock levels at all times.
Crew Member Section Leader
Trader Joe's
Marina Del Rey, CA
06.2022 - 08.2023
- Managed inventory to keep adequate supplies on hand for current and anticipated demand.
- Established work priorities and managed smooth transition of work between different teams.
- Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.
- Trained new employees on operating procedures and company policies.
- Merchandized section for each season & Holidays.
Benefits Coordinator
Pacific Dental Services
Long Beach/San Diego, CA
01.2018 - 07.2022
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Assisted dentist in helping patients determine optimal treatment options.
- Communicated with patients to ensure quality of care and develop care plans.
- Currently up to date and trained in EPIC
- Audited patient accounts in order to maintain financial accuracy for patient and office
Sales Assistant
Nordstrom
Santa Monica, CA
06.2015 - 10.2017
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Fostered relationships with customers to expand customer base and retain business.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Processed orders through company system and coordinated product deliveries.
- Accepted and completed cash, check and credit card payments.
Nanny
Shae Gatlin
Laguna Niguel, CA
Feb - 03.2015
- Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Prepared simple snacks to feed children.
- Helped children complete homework and special assignments daily to support academic performance.
ExperienceCashier/ Sales/ Back of House
Michael’s Arts & Crafts
Mission Viejo, CA
02.2013 - 01.2014
- Operate computerized cash register.
- Provide a personable customer service experience.
- Unload trucks and restock shelves.
Education
Esthetician Program - Esthetician
ZMS The Academy
Los Angeles, CA03.2023
AA - General Education
Saddleback College
Mission Viejo, CA01.2012
Diploma -
Junipero Serra High School
06.2010
Skills
- Licensed Esthetician
- Certified Lash-tech
- Superior Attention to Detail
- Outstanding Client Care
- LED Light Therapy
- Equipment Sterilization
- Assessing Skin Condition
- Microsoft Office
- Multitasking and Organization
- Patient care coordination
- Expertise of payment plans
- Appointment scheduling
- EPIC
- Insurance verification
- Recordkeeping
Personal Information
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
Excellent interpersonal skills and ability to work well with others.
References
References available upon request.
Timeline
Lash Artist
Bae Brows & Beauty
12.2023 - Current
Esthetician
Burke
09.2023 - Current
Crew Member Section Leader
Trader Joe's
06.2022 - 08.2023
Benefits Coordinator
Pacific Dental Services
01.2018 - 07.2022
Sales Assistant
Nordstrom
06.2015 - 10.2017
ExperienceCashier/ Sales/ Back of House
Michael’s Arts & Crafts
02.2013 - 01.2014
Nanny
Shae Gatlin
Feb - 03.2015
Esthetician Program - Esthetician
ZMS The Academy
AA - General Education
Saddleback College
Diploma -
Junipero Serra High School
Similar Profiles
Aislin CoffeyAislin Coffey
Receptionist at Arrow Beauty. Brows. BarberReceptionist at Arrow Beauty. Brows. Barber
Tailor GriffinTailor Griffin
Tattoo Artist at Tailored Beauty and Brows DFWTattoo Artist at Tailored Beauty and Brows DFW
Rina KhadkaRina Khadka
Senior Beautician at Bella Brows and BeautySenior Beautician at Bella Brows and Beauty