Nicole Chase
Crawfordsville,IN
Summary
Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
11
11
years of professional experience
Work History
Regional Revenue Manager
Amerilodge Group Michigan
03.2024 - Current
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Developed strategic plans for day-to-day financial operations.
- Created financial dashboards to provide insights into key performance indicators.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Director of Operations/Project Manager
Stars Group
04.2018 - Current
- Sales and Revenue Management
- Travel- driving
- Ability to manage others virtually
- Proficient in financial analysis and projections to achieve top line numbers
- Deep understanding of hotel operations in every department
- Follows and promotes company policies and procedures
- Coaching, mentoring, feedback, and training skills in leadership
- Takes responsibility for actions and achieves results; overcomes obstacles
- Presents ideas, concepts, and information effectively and clearly
- Communicates comfortably with various audiences; actively listens and responds effectively to questions
- Able to proactively take initiative without supervision
- Addresses issues or opportunities without supervision
- Promote brand policies and philosophies to employees and guests
- Oversight of all financial aspects to include forecasting and budgeting
- Ensures operational excellence for all hotels in the portfolio; provides support, critique, and guidance to hotels falling short of brand standards or company expectations
- Ensure brand QA Compliance/Performance and approving/creating action plans to improve hotel scores
- Acts as a role model and provides guidance on company culture
- Accounts payable/receivable/payroll
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Monitored project progress, identified risks and took corrective action as needed.
General Manager
Holiday Inn Express, Star Inns Inc
02.2015 - 04.2018
- Strategic planning
- Human Resource Management
- Safety and Security
- Quality assurance
- Providing and ensuring
- Maintenance of property
- Community relations
- Building brand loyalty
- Accounting and payroll duties, cash handling
- Assist in Sales and Marketing for property
- Revenue Management
- Communication
- Awareness of Competition
- Must be able to perform all duties of the front desk/guest services representative, night auditor, laundry staff, room attendants, shuttle drivers, maintenance and breakfast host positions
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Holiday Inn Express
05.2013 - 02.2015
- Managing budgets and financial plans and controlling expenditure
- Maintaining statistical and financial records
- Recruiting, training, and monitoring staff
- Planning work schedules for individuals and teams
- Appropriately responding to and resolving guest concerns
- Addressing problems and troubleshooting
- Maintaining relationships with contractors, vendor and suppliers
- Ensuring a safe and secure environment for all guests and associates
- Maintaining appropriate inspections of the property as identified by the organization and brand
- Ensure the property meets brand guidelines and expectations for service and all standards
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations
- Perform various other duties as assigned to meet business objectives
Education
High School Diploma -
North Montgomery High School
Crawfordsville, INSkills
- Large volume data entry
- Tact and empathy in dealing with people from varied backgrounds
- Ability to identify problems, evaluate alternatives, and implement effective solutions
- Ability to use discretion in dealing with all clients, and fellow employees’ personal information
- Working knowledge of computerized eligibility systems: Opera, QuickBooks, Concerto
- Flexible and self-motivated in managing multiple priorities
- Ability to communicate with construction crews, procurement teams, employees, and clients
Timeline
Regional Revenue Manager
Amerilodge Group Michigan
03.2024 - Current
Director of Operations/Project Manager
Stars Group
04.2018 - Current
General Manager
Holiday Inn Express, Star Inns Inc
02.2015 - 04.2018
General Manager
Holiday Inn Express
05.2013 - 02.2015
High School Diploma -
North Montgomery High School
Similar Profiles
Sarah FurloSarah Furlo
Assistant General Manager at Amerilodge Group MichiganAssistant General Manager at Amerilodge Group Michigan
Amanda Marie BullenAmanda Marie Bullen
Assistant General Manager at Amerilodge GroupAssistant General Manager at Amerilodge Group
MOHAMED SHAKERMOHAMED SHAKER
Research Associate at Sustainable Materials Group, School of Packaging, Michigan State UniversityResearch Associate at Sustainable Materials Group, School of Packaging, Michigan State University
Bianca WhiteBianca White
Cake Decorator at WalmartCake Decorator at Walmart
Zachary ParksZachary Parks
Assembly Line Production Worker at Banjo Valves And FittingsAssembly Line Production Worker at Banjo Valves And Fittings