Nicole Cooper
Florence,AZ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Florence Fudge Shop and Cafe
Florence, AZ
09.2022 - Current
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Cake Decorator
Safeway
Florence, AZ
07.2022 - 07.2023
- Assisted customers in selecting appropriate cake designs for their events.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Ensured all tools were sanitized prior to beginning each project.
- Incorporated creative elements into cake designs as requested by clients.
- Measured ingredients accurately according to recipes used in the bakery.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Barista
Starbucks
Florence, AZ
07.2020 - 07.2022
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Education
High School Diploma -
Florence High School
Florence, AZ05-2018
Skills
- Positive and professional
- Effective customer upselling
- Strong Work Ethic
- Exceptional customer service
- Expert at communicating with others
- Strong public speaking and facilitating skills
- Proven ability to manage multiple projects while meeting challenging deadlines
- De-escalation techniques
- Detail oriented
References
References available upon request.
Timeline
Server
Florence Fudge Shop and Cafe
09.2022 - Current
Cake Decorator
Safeway
07.2022 - 07.2023
Barista
Starbucks
07.2020 - 07.2022
High School Diploma -
Florence High School
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