Nicole Ivy

• Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times

• Complete assigned safety training courses applicable to role

• Use Proper PPE (Personal Protective Equipment) and guide associates on proper use

• Utilize proper lifting techniques and educate store associates on these practices

• Obey the required safe distances around Lift Equipment and guide other associates on the correct policies

• Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules

• Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe

• Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place

• Recognize store associates for safe behavior

• Manage overall claims process as it relates to worker's compensation, general liability and property damage

• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

• Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve

. • Teach, coach and train Department Supervisors (DSs) and associates on, customer service standards and operational excellent to improve profitability

• Recognize great customer service behaviors using recognition tools. Provide feedback on service standards

• Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.

• Observe customer service throughout store, coach associates at all levels on customer service, product availability and opportunities

• Ensure proper order fulfillment and timely customer communication through order create, order fulfillment and completion

• Collaborate with store leadership team members to make financial decisions and to develop strategies to drive Sales & Profitability.

• Conduct store walks with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements

• Communicate Home Depot objectives to associates and motivate them to achieve established goals

. • Walk side by side with direct reports to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements and celebrate wins

• Analyze and interpret sales and financial reporting to assess opportunities and develop game plan to address

• Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls.

• Manage Front End; focus on training, program execution, shrink mitigation and motivating team to meet company metrics. • Manage Back End Operations team; Align staffing schedule with truck schedule. Ensure merchandise is received according to standards and associates keep accurate records and reconcile business daily

Makes recommendations in the selection process by assisting with recruitment, and interviews, and makes decisions on qualified candidates to hire

• Review personal KD training completion and ensure Dept’s Knowledge Depot Training is current and promote engagement through use of learning tools available on the HDphone or workday

• Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, compensation, problem resolution, discipline and terminations

• Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates concerns

• Delegate tasks to DSs and teach them to utilize store platforms to assign tasks and follow up with their associates

• Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development.

• Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities

• Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and tasks to all associates

• Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up

• Ensure that ZMA/RTV/On-hand approvals are being completed

• Connect all customer service related escalations to the appropriate associate and ensure resolution

• Conduct walks and utilize reports to drive execution

• Ensure appropriate staffing in assigned departments, address staffing opportunities and associate call outs, and monitor associate attendance variances

• Support talent management efforts by monitoring succession planning and ensuring all associates have active Development Blueprints in place

• Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures

• Maintain Store Appearance through ensuring proper maintenance of equipment and merchandising in Front End area

• Communicate and ensure associates adherence to department standards

• Ensure store is free of clutter and organized

• Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
• • Complete assigned safety training courses applicable to role • Use Proper PPE (Personal Protective Equipment) and guide associates on proper use • Utilize proper lifting techniques and educate store associates on these practices • Obey the required safe distances around Lift Equipment and guide other associates on the correct policies • Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules • Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and walking surfaces are safe • Ensure associates complete all relevant checklists in accordance with timing expectations and verify issue correction, and preventative actions are in put in place • Recognize store associates for safe behavior Customer Service / Experience • Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. • Teach, coach and train Department Supervisors (DSs) and associates on, customer service standards, selling procedures, and operational excellent to improve profitability • Manage customer service activities, so as to optimize and sustain sales performance, profitability, and customer satisfaction. • Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. • Ensure all associates understand the importance of excellent customer service, in-stock, and store appearance. • Recognize great customer service behaviors using safety bravos and Provide feedback on service standards On Shelf Availability • Walk side by Side with Department Supervisor (DS) and ensure Store Standards are being maintained. • Identify shelf outs for immediate packdown, and on-hand adjustments. • Communicate and ensure department associates adherence to store standards • Conduct quality walks with department associates and DSs; look for lows and out of stocks feature. • Partner with NOASM and/or NRM on execution of Purge Bays. • Walk top shrink classes for On-Hand accuracy. Partner with Asset Protection to create a routine to monitor areas of high shrink activity.

• Follow up on categories with a high number of visual outs; validate packdown processes and on hand accuracy; escalate opportunities to appropriate merchandising partner

• Ensure DSs are adhering to the clearance and reduced tag processes. Store Appearance

• Partner with Merchandising and Home Services field teams to ensure proper maintenance, merchandising, and organization of displays and store events; identify installation needs and address service provider out of stocks and or issues.

• Ensure common areas in the store are clean which include breakrooms and bathrooms

• Communicate and ensure associates adherence to department standards

• Review merchandise presentation, signage, and pricing daily.

• Ensure store is free of clutter and organized