Nicole D. Ward
Seattle,WA
Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to multi-task and meet tight deadlines without compromising quality.
Overview
18
18
years of professional experience
Work History
Teacher’s Assistant
Na Hanu `O Ku'uleialoha
07.2005 - Current
- Teaching and choreographing hula dance classes of 5 to 25 students, ages 5-80 years old
- Responsible for design and production costumes for performances
- Coordinate start to end logistics for school’s events; including: venue selection, catering, creation of program
- Assist in development of school’s guidelines
- Managed calendars and coordinated travel arrangements and accommodation for group travel
Student Care Manager
Aveda Arts & Sciences Institute
07.2021 - 04.2023
- Ensure compliance with Aveda Institute policies and procedures, and educate where appropriate, for 100 students and 15 educators
- Creates and manages education, clinic floor, and annual team education training calendars
- Maintains consistency with school's policies and systems, provides support for students and staff, and game plans for improvement when necessary
- Maintains files, documents and student records for enrollment and withdrawal information using both manual and automated systems, FAME, SalonBiz and Salesforce
- Successfully assisted students with job placement in beauty industry, averaging 80%+ each year, following graduation and licensure
Human Resources Leader
Gary Manuel Salons And Aveda Institute
09.2012 - 07.2021
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings
- Directed hiring and onboarding programs for new employees
Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct - Coordinated and engaged with leadership in planning and organizing calendars, events and activities
- Provided updates on HR policy changes to employees to satisfy compliance and state laws
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities
- Determine benefit eligibility and communicates changes to employees;
- Audit payroll and benefit documents for accuracy
- Prepare OSHA and EEOC reports
- Conducts full-cycle recruiting with attendance and networks at Career fairs to attract new talent while creating strategies that help us to attract, retain and develop associates
- Ensures job postings are completed and posted in timely manner, schedules interviews with hiring managers, conducts initial screening and reference checks, submits background checks, and extends job offers
- Assisted in creation of COVID-19 related policies/response
Administrative Assistant
Collabera, Microsoft Corporation
05.2011 - 05.2012
- Provide administrative support including calendar management, expenses and travel booking for senior executives; General Manager, WW SMB Sales and Marketing Operations; General Manager, WW Corporate Account Sales; Senior Director, WW SMB Marketing
- Coordinate end-to-end team local and international events for both internal and external partners (venue, lodging, catering, team activities, audio-visual, budget)
- Coordinate cross-team business relationships across SMS&P and with Business Groups; including collaboration with other administrators to ensure fulfillment of business needs
- Managed phone and email correspondence and handled incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Education
Bachelor of Business Administration - Management and International Business
Seattle University
Seattle, WA2009
Skills
- Office Management
- Event Management
- Executive Support
- Travel Coordination
- Salesforce
- Salon Transcripts (STX) & SalonBiz
- File and records management
- Microsoft Office proficiency
- Training programs
- Schedule & calendar planning
- Administrative support
- Employee training and development
Timeline
Student Care Manager
Aveda Arts & Sciences Institute
07.2021 - 04.2023
Human Resources Leader
Gary Manuel Salons And Aveda Institute
09.2012 - 07.2021
Administrative Assistant
Collabera, Microsoft Corporation
05.2011 - 05.2012
Teacher’s Assistant
Na Hanu `O Ku'uleialoha
07.2005 - Current
Bachelor of Business Administration - Management and International Business
Seattle University
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