Nicole Donahue
Brownsville,PA
Summary
Committed Customer Service Expert with Exceptional Verbal & Written Communication Abilities, Strong Active Listening & Proficient Analytical Problem-Solving Skills. Elevates Customer Experiences through a Service-Focused Approach, Keen Understanding of Customer Needs & Tailored Solutions that Foster Loyalty
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
Express Employment Professionals
Washington, PA
10.2024 - Current
- Act As The Primary Contact For Incoming Calls And Assist Visitors With A Welcoming And Professional Attitude
- Ensure That Candidates Receive Outstanding Care And Attention Throughout Their Visit
- Contribute Significantly To Recruitment By Identifying And Engaging With Potential Candidates
- Review Resumes From Various Sources, Including Indeed And Our Website, And Proactively Connect With Qualified Applicants
- Conduct Required Drug Screenings And Background Checks For Candidates, While Managing Weekly Filing And Maintaining Organized Records
Guest Service Agent
Chesley Brown International
Pittsburgh, PA
01.2024 - 10.2024
- Provided Exceptional Customer Service To Tenants And Visitors
- Responded To Tenant Inquiries, Resolved Issues, And Ensured Overall Satisfaction
- Oversaw Reservations And Streamlined Guest Check-In And Check-Out Procedures
- Suggested Local Attractions And Dining Options To Enhance Guest Experiences
- Fostered A Friendly And Inviting Atmosphere For All Guests And Tenants
Customer Service Agent
Ibex Global
Remote
10.2022 - 12.2023
- Supported A Significant Volume Of Customers Each Day, Ensuring A Friendly Attitude And Focusing On Their Satisfaction
- Built Enduring Relationships And Trust With Clients By Engaging In Clear And Open Communication
- Provided Accurate, Reliable, And Detailed Information Using Suitable Methods And Tools
- Adhered To Company Policies And Scripts To Consistently Achieve Call Duration And Quality Standards
- Assessed And Escalated Complaints And Issues To The Appropriate Departments For Comprehensive Investigation And Resolution
Fast Food Team Member
Chick-Fil-A
Pittsburgh, PA
04.2015 - 09.2022
- Efficiently Greeted Customers And Managed Order Intake To Facilitate A Seamless Flow Of Traffic
- Processed Transactions Through The POS System, Accepting Both Cash And Credit Card Payments
- Maintained Cleanliness And Sanitized Equipment To Meet Hygiene Standards In Food Preparation And Dining Areas
- Effectively Addressed And Resolved Customer Complaints, Enhancing Brand Loyalty And Promoting Repeat Visits
- Restocked Workstations And Food Display Cases With Fresh Items To Reduce Customer Wait Times During Busy Periods
Education
High School Diploma -
06.2019
Skills
- Customer Service
- Strong Communication Skills
- Active Listening
- Check-In & Check-Out Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Front Office Coordinator - Express Employment Professionals
10.2024 - Current
Guest Service Agent - Chesley Brown International
01.2024 - 10.2024
Customer Service Agent - Ibex Global
10.2022 - 12.2023
Fast Food Team Member - Chick-Fil-A
04.2015 - 09.2022
Thomas Jefferson High School - High School Diploma,
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