Google Suite
Nicole Doyle
Medical/Business Professional
Ovid,MI
Summary
Enthusiastic professional looking for a career change with expertise in anticipating professional needs and proactively identifying and resolving problems. Dedicated, dependable and systematic in following up on details. Excellent customer service and conflict management skills. Motivated to learn, grow and excel at whatever comes at me.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Certified Medical Assistant
Memorial Heathcare Urology
Owosso, MI
07.2019 - Current
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Customer Service Representative/Heuristic Assist.
Covenant Eyes
Owosso, MI
04.2014 - 04.2017
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Stay at Home Mom
Doyle Home
Ovid, MI
01.2010 - 04.2014
- I also was stay-home-mom from 2017-2019.
- Homeschooled Kindergarten and Preschool
Budget Assistant
The Leona Group
Okemos, MI
11.2007 - 04.2010
- Accounts Payable for 14 Charter Schools in 3 states.
- Validated and recorded invoices and resolved discrepancies with vendors as well as maintain all vendor/expense files.
- Processed employee and contractor expense reimbursements quickly.
- Input data into accounting system - coded all incoming expenses into the budget for Budget Manager.
- Print/Pack/Stuff/Mail checks once a week.
Education
Associate of Applied Science - Medical Assistant
Mid Michigan Community College
Harrison, MI 08.1995 - 05.1999
Bachelor of Science - Medical/General
Siena Heights University
Adrian, MI 08.2011 - 05.2013
Diploma - Massage Therapy
Health Enrichment Center Inc
Lapeer, MI 08.2002 - 05.2003
Skills
EMR / EHR
Software
Microsoft Office
Windows/MacOS
Android/iOS
Slack/Skype/Zoom
Phone/Email/Chat Support
Timeline
Certified Medical Assistant
Memorial Heathcare Urology
07.2019 - Current
Customer Service Representative/Heuristic Assist.
Covenant Eyes
04.2014 - 04.2017
Bachelor of Science - Medical/General
Siena Heights University
08.2011 - 05.2013
Stay at Home Mom
Doyle Home
01.2010 - 04.2014
Budget Assistant
The Leona Group
11.2007 - 04.2010
Diploma - Massage Therapy
Health Enrichment Center Inc
08.2002 - 05.2003
Associate of Applied Science - Medical Assistant
Mid Michigan Community College
08.1995 - 05.1999
Similar Profiles
Alvin BainsAlvin Bains
Senior Security Officer at Memorial Hermann Heathcare SystemSenior Security Officer at Memorial Hermann Heathcare System
Rosemary TiburcioRosemary Tiburcio
Physician Office Assistant at Memorial Sloan-Kettering Cancer Center - UrologyPhysician Office Assistant at Memorial Sloan-Kettering Cancer Center - Urology
Kellie CurrierKellie Currier
Patient Account Specialist III at Memorial Hermann Medical Group /Urology Associates of HoustonPatient Account Specialist III at Memorial Hermann Medical Group /Urology Associates of Houston
BRIANA E. SmithBRIANA E. Smith
Specialty Sales Representative II at AbbVieSpecialty Sales Representative II at AbbVie
Eric EvansEric Evans
Truck Driver/Yard Switcher at MeijerTruck Driver/Yard Switcher at Meijer