Nicole E. Jarvis
NJARVIS011@GMAIL.COM,NY
Summary
Highly motivated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Personal Assistant
PPL LLC
01.2024 - Current
- Provided clients with a variety of services based on individual needs/preferences, implemented strategies to improve client satisfaction.
- Adapted quickly to new client situations, building rapport through active listening skills.
- Increased efficiency by implementing new processes and providing administrative support to client.
Waitstaff
Portico @ Del Lago Casino
01.2022 - 01.2023
- Assisted patrons in navigating menus, describing specials, and addressing inquiries on dishes.
- Worked effectively in fast-paced environments while demonstrating professionalism in accurately taking orders for food and beverages.
- Effectively utilized knowledge of food and beverage menus to suggest appropriate wines tailored to individual customer preferences.
- Skilled at selling and upselling wine and liquor in addition to promoting additional menu items or special offers as appropriate.
Child Support Enforcement Unit, Examiner
MONROE COUNTY DEPARTMENT OF HUMAN RESOURCES
01.2019 - 01.2021
- Collaborated with Case Management and Pre-Court Examiners and Supervisors on learning the processes involved in processing Child Support Applications, conducting client interviews, and filing petitions with Monroe County Family Court. Evaluated applications for interview consideration, providing guidance on the services offered by the Child Support Enforcement Unit. Booked appointments with clients and managed all corresponding paperwork for Office Clerks and Family Court Attorneys.
- Prepared files for Family Court Attorneys, mastery and navigation of several systems and databases to get the best results for the Officer to serve Respondents and determine eligibility for Child Support Enforcement Services.
- Cleared Federally to use ASSETS and other Federal, State, and Local databases and systems to find information about Petitioners and Respondents, and to communicate with the Family Courts.
- Enforced responsibilities as a Registered Commissioner of Deeds to oversee the process of executing legal acknowledgements including Affidavits and Attestations, alongside handling petition submissions for the Family Court.
Cocktail Waitress & Server
T.C. HOOLIGANS GREECE
01.2013 - 01.2021
- Highly skilled in serving food and beverages in a polite and timely manner, with the ability to upsell products and services.
- Ability to take accurate and detailed orders, develop relationships with customers, and quickly mastered the Point-of-Sale System.
- Ability to maintain the set-up and maintain the sanitation of bar areas and serving stations, while working in a fast-paced environment.
- Knowledge of State and Federal liquor regulations regarding serving food and beverages. State mandated T.I.P.S Certified.
Personal Assistant
IRONDEQUOIT FIRE EXTINGUISHERS
01.2013 - 01.2015
- Provided administrative support to the senior management team. Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors. Served as contact person and source of information to maintain good communication with clients.
- Entered data into databases accurately and efficiently. Executed record filing systems to improve document management and organization.
Cocktail Waitress & Server
JOEY D’S OAKROOM
01.2009 - 01.2011
- Prepared and served alcoholic beverages in accordance with company standards.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Communicated with patrons to offer friendly service and determine needs.
Personal Assistant, Member Services
KIS COUNTRY CLUB & GOLF ACADEMY
01.2006 - 01.2009
- Assisted owner in daily activities such as Sales meetings, marketing meetings, and conference calls. Responsible for all daily accounting reports including sales revenue, profits/loss quotes and credit approval applications through several lenders.
- Maintained the front end of the business handling phone calls, weekly scheduling for management and sales staff, all follow up with members, sending out the monthly newsletter, all member boards and a variety of other office tasks.
- Responsible for scheduling lessons, booking travel, walking members through the entire financing process and benefits of their membership, scheduling, and planning events, and handling all Customer Service issues.
- Coordinated all events within the organization such as Junior Camps, Chamber of Commerce Events, Special Olympics Events, Movie Nights, Birthdays, and all other Member Events.
Education
BBA - Business Admin, Sports & Entertainment Marketing
American Inter Continental University
Atlanta, GA01.2009
Skills
- Effective time management
- Proficient in task management
- Service excellence
- Dedicated work ethic
- Strong communication skills
- Meticulous attention to detail
- Commitment to quality and service
EDUCATION & INTERNSHIP
- ROCK 100.5, CUMULUS ATLANTA
- Marketing Intern, Sales and Advertising
- 2008-2009
- Trained closely with the General Manager, Marketing Department, Promotional Staff, and Account Executives. Attended and observed sales, marketing, and promotional meetings.
- Assisted Account Executives in generating new customer leads.
- Gained valuable work experience developing several skills sets in cold calling, prospecting, and database research, writing and presenting proposals, setting, and attending appointments.
Timeline
Personal Assistant
PPL LLC
01.2024 - Current
Waitstaff
Portico @ Del Lago Casino
01.2022 - 01.2023
Child Support Enforcement Unit, Examiner
MONROE COUNTY DEPARTMENT OF HUMAN RESOURCES
01.2019 - 01.2021
Cocktail Waitress & Server
T.C. HOOLIGANS GREECE
01.2013 - 01.2021
Personal Assistant
IRONDEQUOIT FIRE EXTINGUISHERS
01.2013 - 01.2015
Cocktail Waitress & Server
JOEY D’S OAKROOM
01.2009 - 01.2011
Personal Assistant, Member Services
KIS COUNTRY CLUB & GOLF ACADEMY
01.2006 - 01.2009
BBA - Business Admin, Sports & Entertainment Marketing
American Inter Continental University