Nicole E. Kloeffler
Clay Township,MI
Summary
Proven professional with a track record of excellence in customer service and financial analysis, notably at Fifth Third Bank. Skilled in managing high-volume transactions and resolving complex issues, enhancing customer satisfaction. Demonstrates exceptional time management and adaptability, consistently exceeding performance targets.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Cleaning Company
Self Employed
09.2022 - Current
- Made my own schedule to meet my clients needs at all time. Always willing to work other hours and times to meet clients expectations to get the job done.
- constantly working for perfection
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Consistently met or exceeded performance targets for turnaround times, contributing for my company's reputation for excellent service! Worked with vacation rental properties and air BNB/ VRBO.
- Corresponded with other businesses by written correspondence, telephone or e-mail.
Part-time Bank Teller
Fifth Third Bank
09.2019 - 02.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience. Managed 120 transactions daily
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Call Center Representative
Allure Medical
06.2018 - 02.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Anchor Bay High School
Macomb, MI 04.2018 - 03.2020
Macomb Community College
Warren, MISkills
- Time management
- Organization
- Works well with others
- Adaptability
- Safety Regulations
- Financial Analysis
Timeline
Cleaning Company
Self Employed
09.2022 - Current
Part-time Bank Teller
Fifth Third Bank
09.2019 - 02.2022
Call Center Representative
Allure Medical
06.2018 - 02.2020
Anchor Bay High School
04.2018 - 03.2020
Macomb Community College
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