Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
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Nicole Sierra-Munoz

Nicole Sierra-Munoz

El Paso,TX

Summary

A hardworking and reliable employee with an extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Motivated professional with abilities and knowledge in preventing critical water sports and leisure activities incidents. Trained in basic and advanced safety and emergency response techniques. Strong interpersonal and multitasking abilities. Dedicated professional with proven skills in monitoring individuals and emergency support. Physically fit and agile with good reflexes and strong observational skills. I am certified in CPR and BLS. Responsible Server Assistantis adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking waiter with several years of experience and asolid background in the food service field. Highly skilled at meeting the needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods and training incoming staff. Friendly professional with a strong understanding of the hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. A personable individual possessing a strong work ethic and great flexibility.We are dedicated to delivering a positive customer experience through genuine hospitality.

Overview

4
4
years of professional experience

Work History

Lifeguard

El Paso City
El Paso , TX
05.2024 - 08.2024
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Provided assistance to swimmers of varying skill levels.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed regular cleaning and maintenance of pool equipment.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Responded quickly to medical emergencies in the pool area.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Watched over swimmers to respond quickly to distress situations.
  • Maintained neat and clean pool area and clean water.
  • Observed sections of assigned water zone of responsibility.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Administered first aid and CPR in response to life-threatening situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Recognized swimmers in need of assistance and acted quickly.
  • Monitored surrounding environment constantly to watch for potential risks.
  • Checked weather reports to warn public of potential inclement weather and proper safety procedures.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Examined recreational equipment for signs of damage and potential safety risks.

Cashier and Waiterss

Sumo Sushi
El Paso , TX
08.2023 - 05.2024
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining
    experience.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Took orders for food and drinks and delivered them to guests.
  • Organized take-out orders efficiently according to customer requests.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers and provided menus.

Cashier and Waitress

China Express
El Paso , TX
05.2023 - 08.2023
  • Greeted customers and answered any questions.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
  • Ensured all necessary supplies were stocked throughout shift.
  • Provided assistance in cleaning up spills or broken dishes in a timely manner.
  • Verified accuracy of bills generated by POS system before presenting them to customers for payment.
  • Followed proper food handling techniques while serving buffets items such as keeping hot foods hot and cold
    foods cold.
  • Assisted in setting up and replenishing food items on the buffet line.
  • Provided excellent customer service by promptly addressing customer inquiries and complaints.
  • Demonstrated knowledge of menu items including ingredients used in preparation so that customers can make
    informed decisions about their meals.

Team Member

WSS
El Paso, TX
06.2021 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Cashier and Food Prep

SnowBizz
El Paso, TX
06.2020 - 08.2020
  • Work and attend with costumers taking their orders.
  • Preparing/making food.
  • Register

Education

High School Diploma -

Del Valle High School
El Paso, TX
04-2020

Skills

  • Needs Assessment
  • First Aid
  • Swim Instruction
  • Safety oversight
  • Emergency Response
  • Program Management
  • Cashier
  • Bilingual
  • Waitress

Languages

English
Native language
Spanish
Beginner
A1

Certification

CPR

First Aid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lifeguard

El Paso City
05.2024 - 08.2024

Cashier and Waiterss

Sumo Sushi
08.2023 - 05.2024

Cashier and Waitress

China Express
05.2023 - 08.2023

Team Member

WSS
06.2021 - 08.2021

Cashier and Food Prep

SnowBizz
06.2020 - 08.2020

High School Diploma -

Del Valle High School
Nicole Sierra-Munoz