Nicole Edele Jones
Guilford,ME
Summary
Honest, responsible, and motivated employee with strong interpersonal and money handling skills that's eager to rejoin the workforce and build a career in customer service.
Overview
15
15
years of professional experience
Work History
Front of House Team Member
Spruce Mill Farm & Kitchen
Dover-Foxcroft, ME
09.2018 - 12.2019
- Greeted customers and provided customer support with bakery, farm stand, local meats, gifts, and restaurant offerings.
- Served breakfast and lunch daily.
- Helped customers place specialty orders for any products available.
- Assisted with Farm to Table Dinners, Weddings, and other catered events.
- Operated the Square system and kept an accurate cash drawer.
- Collaborated with team to deliver timely service of items.
Front End Customer Service Associate
Rite Aid
Dover-Foxcroft, ME
10.2010 - 06.2012
- Provided customer service by greeting customers upon arrival.
- Answered phones and customer questions about product availability and location.
- Ordered and restocked items with the use of a telxon.
- Operated and balanced the cash register with accuracy.
Direct Support Professional
Charlotte White Center
Dover-Foxcroft, ME
03.2007 - 11.2009
- Provided 24 hour in home care personal care for clients with disabilities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Safely transported clients into the community to program, doctors appointments, and other outings.
- Accurately dispensed medications as prescribed and completed daily progress notes and other required paperwork.
- Provided banking and personal money management for clients.
- Planned menu's, cooked, cleaned to keep order in the household.
- Worked with clients to meet personal goals.
Customer Service Representative & Teller
National Iron Bank
Norfolk, CT
06.2005 - 11.2006
- Greeted customers in a friendly and helpful manner.
- Opened and maintained new accounts. Discussed bank products and rates. Preformed credit checks for loan customers.
- Preformed Bi-weekly sales time with required telemarketing to meet weekly sales goals.
- Processed transactions accurately while keeping an balanced cashbox.
- Balanced and maintained the ATM.
- Assisted with vault opening and closing. Verified cash shipments in and out.
- Opened new safe deposit boxes and processed new safe deposit box contracts.
- Processed transfers between tellers and/or the vault.
- Assisted customers with phone transfers and wires.
- Helped customers with any account issues or directed to the needed department.
Teller
Northwest Community Bank
Winsted, CT
07.2004 - 11.2005
- Processed transactions such as deposits, withdrawals, loan transactions, transfers, safe deposit payments, etc with accuracy.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Gained strong money handling skills and kept an accurate cash drawer.
- Built strong Know Your Customer relationships.
Education
High School Diploma -
Belfast Area High School
Belfast, ME05-2003
Some College (No Degree) - General Studies
Northwestern Connecticut Community College
Winsted, CTSkills
- Friendly and Effective Communicator
- Customer Relationship Building
- Drawer Balancing
- Cash Handling
Affiliations
- Avid Snowmobiler that attends different events within the community. Volunteer at the Piscataquis Radar Runs.
- Successful Gardener.
- Mother to a wonderful seven year old little girl.
- Helps friends and family by utilizing social connections and resources to get needs met.
References
References available upon request.
Timeline
Front of House Team Member
Spruce Mill Farm & Kitchen
09.2018 - 12.2019
Front End Customer Service Associate
Rite Aid
10.2010 - 06.2012
Direct Support Professional
Charlotte White Center
03.2007 - 11.2009
Customer Service Representative & Teller
National Iron Bank
06.2005 - 11.2006
Teller
Northwest Community Bank
07.2004 - 11.2005
High School Diploma -
Belfast Area High School
Some College (No Degree) - General Studies
Northwestern Connecticut Community College
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