Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Fallon James

Lexington,SC

Summary

Resourceful and detail-oriented professional with extensive experience in customer service, pharmacy operations, data entry, and technical support across healthcare, retail, and tech environments. Proven ability to handle high volumes of customer interactions with accuracy and empathy while adhering to regulatory standards including HIPAA. Skilled in managing prescription processing, insurance verification, and administrative duties in both in-person and remote settings. Adept at using industry tools such as BestRx, Google Workspace, Oracle EnterpriseOne, and Salesforce to enhance workflow efficiency. Recognized for consistently meeting performance metrics and contributing to team success through strong communication, problem-solving, and multitasking abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Robert Half- PhilRX
02.2025 - 05.2025
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Streamlined prescription processing with accurate data entry and verification of patient information.

Chat Customer Service/Tech Support

Kelly Connect-Apple
07.2024 - 03.2025
  • Monitored live chat sessions to ensure that all inquiries were answered promptly and professionally.
  • Established positive relationships with customers through friendly conversation.
  • Managed multiple simultaneous conversations in an organized fashion.
  • Exhibited strong communication skills while interacting with customers.
  • Assisted customers with technical issues related to products and services via chat and email.
  • Performed quality assurance checks on outgoing messages for accuracy.
  • Determined charges for services requested and arranged for billing.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.

Customer Service Senior Advisor

Assurant
05.2022 - 07.2024
  • Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy.
  • Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
  • Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
  • Maintained detailed records of all insurance transactions, including payments, renewals, and cancellations.
  • Responded promptly to customer inquiries regarding their insurance coverage options.

Pharmacy Technician

Walgreens
06.2018 - 11.2023
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Input patient and prescription information to produce product labels and assist in prescription filling process.
  • Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.

Customer Service Representative

Walgreens
02.2018 - 11.2023
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
  • Analyzed customer complaints, identified root causes of issues and made recommendations for process improvements.
  • Identified customer needs, developed strategies to address needs and communicated solutions to customers promptly.
  • Developed strong customer relationships and loyalty through effective communication.

Education

Business Administration Candidate -

Claflin University
Orangeburg, SC
05.2027

Associate of Science - Health Science

Ultimate Medical Academy
Clearwater, FL
01-2020

Skills

  • Customer-focused service
  • Data entry proficiency
  • Expertise in HIPAA standards
  • Proficient in Oracle EnterpriseOne
  • Conflict resolution expertise
  • Effective communication skills
  • Service-oriented communication skills
  • Billing adjustments expertise
  • Financial Assistance
  • Call Volume and Quality Metrics
  • Team Goals
  • Appointment Scheduling
  • Insurance Verification
  • Eligibility Determination
  • Technical Support
  • Troubleshooting
  • Sales Report Generation
  • Understanding Customer Needs
  • Quote Preparation
  • Trained in Salesforce
  • Membership Inquiries and Renewals
  • Sales Quota Achievement
  • Effective query resolution escalation
  • Customer Account Management
  • Administrative and Office Support
  • Team Management
  • Fast typing skills
  • Call record management
  • Client support
  • Order processing
  • Teamwork and collaboration
  • Multitasking Abilities
  • Problem-solving abilities
  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Customer Service-oriented
  • Data management
  • Data processing
  • Document scanning
  • Document processing
  • Administrative support
  • Quality assurance
  • Resourceful
  • Quality control

Certification

Pharmacy Technician

Timeline

Pharmacy Technician

Robert Half- PhilRX
02.2025 - 05.2025

Chat Customer Service/Tech Support

Kelly Connect-Apple
07.2024 - 03.2025

Customer Service Senior Advisor

Assurant
05.2022 - 07.2024

Pharmacy Technician

Walgreens
06.2018 - 11.2023

Customer Service Representative

Walgreens
02.2018 - 11.2023

Business Administration Candidate -

Claflin University

Associate of Science - Health Science

Ultimate Medical Academy

Similar Profiles

CREATE PROFILE