Nicole Fender
Court Officer/CSO
San Angelo,TX
Summary
Dedicated social work professional with a proven track record in case management and client support. Relocating to North Carolina to pursue opportunities in social work and community service. Skilled in building relationships and coordinating resources to enhance client outcomes. Committed to personal growth and adapting quickly to new environments.
Overview
10
10
years of professional experience
1
1
License
1
1
Certification
Work History
Court Officer/CSO
Concho Valley CSCD
San Angelo , Tx
05.2024 - Current
- Facilitates client support services by coordinating with community resources to enhance rehabilitation.
- Develops case management plans, ensuring alignment with community resources and offender needs.
- Prepares case notes and documentation, enhancing accessibility and accuracy for court sessions.
- Supports judicial processes by assisting judges and attorneys during hearings.
- Provides probation conditions for judicial signature and instructs defendants on reporting procedures.
- Conducts probation case processing, ensuring compliance with legal orders.
Employment & Resource Specialist
Goodwill West Texas
San Angelo, TX
03.2023 - 05.2024
- Maintained accurate records of client interactions and services rendered.
- Identified employment barriers and developed strategies to address them.
- Conducted assessments to evaluate skills, abilities, and interests for career guidance.
- Connected with employers and community resources to enhance client opportunities.
- Provided continuous support to clients throughout employment journeys.
- Coordinated external resources and secured necessary referrals for clients.
Sales Associate/Cashier
Salon Centric Distribution Center
San Angelo, Tx
03.2022 - 03.2023
- Operated cash register, adhering to POS system processes for accurate sales and change handling.
- Maintained sales floor through efficient restocking, pricing updates, and inventory management.
- Escalated customer complaints to management for prompt investigation and resolution.
- Engaged customers with friendly demeanor and expertise to promote sales and foster loyalty.
- Ensured store cleanliness and organization through regular upkeep efforts.
- Inquired about customer needs to recommend appropriate items effectively.
BSW Intern
MHMR - Jail Diversion Program
San Angelo, Tx
08.2021 - 05.2022
- Maintained comprehensive case history records and authored detailed reports.
- Implemented social service interventions to address client needs and achieve treatment goals.
- Advocated for clients by liaising with lawyers and judges, connecting them to essential services.
- Cultivated trust and rapport with clients through calm and compassionate engagement.
- Provided direct support, coaching, and intervention to enhance self-sufficiency and goal achievement.
- Compiled lists of resources beneficial to clients for improved access.
Caregiver
Eva J. Brown
San Angelo, Tx
01.2011 - 06.2021
- Facilitated personal needs, including exercise, bathing, and grooming for clients.
- Maintained clean, organized environments to enhance client safety and comfort.
- Assisted with meal planning to align with established nutritional guidelines.
- Developed strong rapport with client and her family to foster trust.
- Administered medications according to care plans and prescribed directions.
- Coordinated appointments, recreational activities, and family visits to optimize schedules.
Education
Bachelor Of Science (BS) - Social Work
08-2022
Certification
Certifications & Licenses: Licensed Baccalaureate Social Worker (LBSW) in Texas; Community Supervision Officer Certification (Sept. 17, 2024) in Texas; Working to obtain CSW in North Carolina.
Skills
- Critical thinking and decision-making
- Intake assessment and case management
- Documentation and recordkeeping
- Client Advocacy
- Procedure compliance
- Relationship building
- Referral coordination
- Resource Coordination
- Community Outreach
- Conflict Resolution
- Information protection
- Self-motivation
- Empathy and compassion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.