NICOLE FINNERAN
Highlands Ranch,CO
Summary
Friendly, enthusiastic, and eager to learn hard-working college graduate with 14 years of customer service experience, looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also a dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
HR Generlist
Jogan Health Solutions
01.2022 - Current
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Obtaining Licensing and credentialing.
- Onboarding new employees from start to finish
- Conserved time and improved workflows by handling special projects and emergency solutions.
Brand Ambassador
Child Help
09.2021 - 01.2022
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated information with confidence and knowledge, educated consumers about the non-profit pertaining to neglected and abused children that they would be contributing towards
- Engaged and befriended customers to help them understand how much their money would help children in need
- Pitched not only the product(s), but how the product(s) changed the lives of the children, to people on the street as they walked by, while changing the delivery, tone, wording based on the individual, and trying to upsell by using sympathy and statistics to paint the picture as to the depth of the problem
Bartender/Pub Administrator
Hatherly Country Club
05.2010 - 07.2020
- Responsibilities included having excellent people skills, making sure the members were happy and tended to, serving food and drink in a timely and friendly manner, and keeping the bar clean and stocked
- Inventory
- Facilitating balancing the end of day numbers
- As Pub Administrator, the responsibilities included assisting in coordinating all functions and private events by presenting the various packages the club offered, including food and drink menus, pricing, promotion and making sure the event ran smoothly throughout
Member Service Representative
Blue Cross Blue Shield MA
09.2017 - 05.2020
- Consistently provide exceptional service to members while meeting or exceeding quality standards
- Participated in the Blue Ambassador program, which mentors new hires
- Display a willingness to achieve and excel by participating in programs and initiatives such as focus groups and taking on projects and research opportunities for more in-depth issues to ensure customer satisfaction and improve the member experience
- Proficient knowledge of service applications such as BSC, RTMS, NASCO, ESD, and MyBlue
- Recipient of 30 SQM World Class Call awards (Excellent Employer Reviews for Service)
- Recipient of 56 MAPS Gem and Diamond Gem Awards (Excellent Customer Reviews for Service)
Office Coordinator
Armstrong Fence Company
03.2016 - 10.2016
- Coordinating the daily road sales estimates out of our showroom and making sure that each sales team’s estimates were scheduled in a logistically sensible way while ensuring that the routes were as efficient as possible
- Implementing sales techniques with customers while answering their questions regarding the different products
- Answering the phones, scheduling estimate appointments, going over our products and cost to help customers find exactly what they're looking for
- Taking care of all of the customers that came into the showroom throughout the day; sales, inquires, upselling skillfully as to not put off the customers
Education
Bachelor of Science - Marketing And Advertising
Johnson & Wales University
Providence, RI05.2015
High School Diploma -
Cardinal Spellman
Brockton, MA05.2009
Skills
- Microsoft Office
- Word
- Excel
- Powerpoint
- Microsoft Sharepoint
- Team Player
- Promotional Sales Events
- Team Recruiting and Hiring
- Influential and Persuasive
- Product Education
- Communication Skills
- Customer Identification and Qualification
- Dependable and Cooperative
- Persuasive Selling
- POS Transactions
- Brand Development
- Brand Messaging
- Colleague Collaborations
- Outreach Initiatives
- Critical Thinking
Timeline
HR Generlist
Jogan Health Solutions
01.2022 - Current
Brand Ambassador
Child Help
09.2021 - 01.2022
Member Service Representative
Blue Cross Blue Shield MA
09.2017 - 05.2020
Office Coordinator
Armstrong Fence Company
03.2016 - 10.2016
Bartender/Pub Administrator
Hatherly Country Club
05.2010 - 07.2020
Bachelor of Science - Marketing And Advertising
Johnson & Wales University
High School Diploma -
Cardinal Spellman
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