NICOLE GARCIA
Woodstock,Georgia
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Highly skilled Account Associate with experience in managing client accounts, financial reporting and strategic planning. Possess strength in problem-solving and communication, crucial for fostering client relationships and team collaboration. Previous work has contributed to efficient account management processes and improved customer satisfaction levels.
Overview
10
10
years of professional experience
Work History
Account Associate
Cibo LLC
New York, New York
06.2022 - 07.2024
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
- Maintained accurate records of all transactions within the accounting system software.
- Processed customer payments via wire transfer or ACH payment methodologies.
- Created invoices for customers based on sales orders received from other departments.
- Responded promptly to inquiries from customers regarding payment status or billing questions.
- Managed day-to-day bookkeeping functions such as entering invoices into the system, reconciling bank statements.
- Managed delivery schedules, progress updates and vendor relations.
- Received and recorded cash, checks and transfers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Performed bookkeeping and accounting consulting services.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Personal Assistant to the Owner
Jenny Lee
New York, NY
03.2014 - 10.2023
- Oversaw personal and professional calendars and coordinated appointments for future events
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained appropriate filing of personal and professional documentation
- Kept detailed track of household and maintenance inventory and schedules
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
Floor Supervisor
Cibo LLC
New York, NY
05.2018 - 05.2022
- Developed strong and lasting rapport to improve customer service and retain valued clients
- Maintained a clean, organized, and safe work environment at all times.
- Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Implemented strategies aimed at increasing sales volume while minimizing costs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Overcame objections and closed sales while following company policies and legal requirements
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Processed customer payments accurately and efficiently.
- Developed employee training materials and conducted orientation sessions for new hires.
- Resolved customer complaints in a timely and professional manner.
Event Assistant
Andrea Zannin (Personal Chef At Lamborghini)
New York, NY
01.2017 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Front Desk Receptionist
Maria Bonita
New York
04.2016 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
Server
Bread
New York, NY
02.2014 - 08.2016
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Education
Tourism and Travel Management -
Artemisia Gentileschi
Milano, Italy06.2011
Skills
- Operations Management
- Policy Implementation
- Staff Development
- Business Development
- Marketing
- Schedule Preparation
- Team Leadership
- Verbal and Written Communication
- Time Management
- Quickbooks
- Processing payroll
- Organization skills
- Self Motivation
- Teamwork and Collaboration
- Complex Problem-Solving
Languages
Italian Native or Bilingual, Spanish Native or Bilingual, Portuguese Professional Working
Languages
Spanish
Native/ Bilingual
Italian
Native/ Bilingual
English
Full Professional
Portuguese
Professional
Timeline
Account Associate
Cibo LLC
06.2022 - 07.2024
Floor Supervisor
Cibo LLC
05.2018 - 05.2022
Event Assistant
Andrea Zannin (Personal Chef At Lamborghini)
01.2017 - 08.2021
Front Desk Receptionist
Maria Bonita
04.2016 - 01.2017
Personal Assistant to the Owner
Jenny Lee
03.2014 - 10.2023
Server
Bread
02.2014 - 08.2016
Tourism and Travel Management -
Artemisia Gentileschi
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