Nicole Isabel Ortiz
Queens,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Altitude Club
07.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Administrative Coordinator
Standard Physical Therapy
01.2023 - 04.2023
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Reduced email response time, prioritizing urgent communications and delegating tasks effectively.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Admissions Coordinator
Hopkins Center For Rehabilitation & Healthcare
01.2022 - 07.2022
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
- Facilitated successful transitions from inpatient to outpatient settings, ensuring continuity of care through comprehensive discharge planning.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Communicated with patients, ensuring that medical information was kept private.
- Ordered all pharmacy supplies and kept check on inventory levels.
Patient Care Advisor
Memorial Sloan Kettering Cancer Center
08.2013 - 12.2021
- Triage newly diagnosed cancer patients for 2nd opinion consultations
- Collect patient's imaging and pathology slides for consultation
- Answering high call volumes scheduling appointments for internal referrals
- Updates patient demographic information, new insurance information and completes necessary documentation
- Collects patient insurance referrals and authorizations, verifies insurance via website
- Responds to patient inquiries; directs patients to proper staff that can provide assistance
- Ensures patients are provided with proper assistance in timely manner.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Assessed patient needs during admission interviews, accurately documenting pertinent health history information for clinical decision-making purposes.
- Collaborated with interdisciplinary care teams during patient rounds, contributing valuable insight and expertise to facilitate optimal treatment outcomes.
- Documented patient information and care activities in electronic health record.
Administrative Assistant
Doshi Diagnostic Imaging Services
10.2011 - 08.2013
- Interviewed and registered patients by using Intergy program systems
- Pre-registered patients over the phone
- Gathered and coded insurance information into patients account
- Verified insurances over phone and via web site
- Heavy customer service interface, filling, faxing, data entry and answering phones
- Advised patients to obtain proper authorization/referral from their insurance
- Responsible for sending all daily results to physician's offices
- Obtained all co-payments from patients.
Education
Medical Assistant Certificate Program -
Sanford-Brown Institute
New York, NY04.2011
Forensics/ Court Room Drama -
Urban Assembly School for Law & Justice
Brooklyn, NY06.2009
Skills
- Problem-Solving
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Store Opening and Closing
- Time Management
- Team Building and Leadership
- POS Systems
- Transaction Processing
- Shift Scheduling
- Records Maintenance
Timeline
Administrative Coordinator
Standard Physical Therapy
01.2023 - 04.2023
Assistant Store Manager
Altitude Club
07.2022 - Current
Admissions Coordinator
Hopkins Center For Rehabilitation & Healthcare
01.2022 - 07.2022
Patient Care Advisor
Memorial Sloan Kettering Cancer Center
08.2013 - 12.2021
Administrative Assistant
Doshi Diagnostic Imaging Services
10.2011 - 08.2013
Medical Assistant Certificate Program -
Sanford-Brown Institute
Forensics/ Court Room Drama -
Urban Assembly School for Law & Justice
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