Nicole J. Auville
Huntersville,NC
Summary
Customer service professional with demonstrated success in improving customer satisfaction and resolving issues promptly. Skilled in managing diverse teams and executing multiple projects under pressure. General manager with a focus on operational efficiency, revenue growth, and fostering a positive team culture.
Overview
35
35
years of professional experience
Work History
Manager
J.Jill
Charlotte, North Carolina
06.2023 - Current
- Ensures timely delivery of objectives by effectively managing project timelines and resources.
- Guides strategic planning through market trend analysis and optimized resource allocation.
- Resolves staff performance issues to sustain high productivity standards.
- Maintains exceptional customer service quality by enforcing standards and addressing concerns.
- Enhances team performance through coaching and mentorship initiatives.
- Leads teams during organizational changes, ensuring stability through effective communication.
- Generates accurate reports on project activities for stakeholder updates.
- Analyzes performance data to forecast business results for upper management.
GENERAL MANAGER
Gap, Inc. | Banana Republic
01.2003 - 02.2023
- Led team of 30 to optimize talent acquisition, store budgeting, and daily operations.
- Analyzed P&L to enhance profitability and strategic decision-making.
- Coordinated comprehensive employee training and coaching initiatives.
- Directed brand and display marketing efforts to boost customer engagement.
- Ensured compliance through rigorous corporate audits and procedural enforcement.
- Implemented KPI monitoring systems for performance assessment and improvement.
- Spearheaded procurement strategies to streamline product operations and collaboration.
- Engaged in competitor shopping for market analysis and strategic advantage.
ASSISTANT MANAGER
01.2000 - 01.2003
- Maintain staff by recruiting, selecting, orienting, and training employees
- Communicate job expectations
- Plan, monitor, and appraise job results
- Coaching, counsel, and discipline employees
- Maintains quality service by enforcing quality and customer service standards
- Contribute to team effort by accomplishing related results
DEPARTMENT MANAGER
01.1991 - 01.2000
Education
Bachelor of Science - Textiles & Clothing
West Virginia University
Skills
- Effective time management
- Team leadership and development
- Strategic innovation
- Decision-making skills
- Customer satisfaction focus
- Process improvement strategies
- Project management coordination
- Problem-solving techniques
- Quality assurance measures
- Strategic planning expertise
- Detail-oriented mindset
- Training and facilitation skills
- Communication excellence
- Growth strategy development
- Proficiency in Microsoft Office and Workday applications
- Social media strategy engagement
Technical Skillset
- Microsoft Outlook
- Workday
- Social Media
- POS Systems
- CRM Systems
References
References available upon request.
Timeline
Manager
J.Jill
06.2023 - Current
GENERAL MANAGER
Gap, Inc. | Banana Republic
01.2003 - 02.2023
ASSISTANT MANAGER
01.2000 - 01.2003
DEPARTMENT MANAGER
01.1991 - 01.2000
Bachelor of Science - Textiles & Clothing
West Virginia University
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