Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole J. Roy

Carmichael,CA

Summary

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator

American River Dental
03.2021 - Current
  • Managed sensitive patient information with strict compliance to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers.
  • Trained new staff members on office procedures and protocols.
  • Communicated with insurance companies to verify coverage and obtain authorizations.
  • Presented treatment plans, payment options and payment arrangements.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls
  • Greeted and assisted patients with check-in/check-out procedures.
  • Referring patients to Specialist and including all documentation needed.

Front Desk Patient Coordinator/Receptionist

Lake Point Dental
04.2018 - 12.2020
  • Efficiently managing front desk operations and providing exceptional customer service.
  • Managed high call volume and prioritized urgent matters.
  • Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
  • Streamlined patient check-in/check-out process for accurate information gathering.
  • Facilitated communication between patients, dental staff, and insurance companies.
  • Resolving issues promptly and professionally.
  • Handled financial transactions with patients while discussing payment options/arrangements.
  • Verifying insurance coverage and processing claims.
  • Coordinated appointments for multiple providers.
  • Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained clean and welcoming reception area.
  • Lead the daily "Huddles" (went over the schedule for the day).

Patient Coordinator for Hygiene Department

M & M Smiles
06.2015 - 03.2018
  • Greeted and assisted patients with check-in/check-out procedures.
  • Increased efficiency of the front office through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy (patient demographic was the elderly).
  • Scheduled appointments.
  • Processed payments.
  • Answered incoming calls.

Education

High School Diploma -

Laguna Creek High School
Elk Grove, CA

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Caring and empathetic
  • Communicating to patients and families
  • Customer service
  • Attention to detail
  • Registration and scheduling

Timeline

Patient Care Coordinator

American River Dental
03.2021 - Current

Front Desk Patient Coordinator/Receptionist

Lake Point Dental
04.2018 - 12.2020

Patient Coordinator for Hygiene Department

M & M Smiles
06.2015 - 03.2018

High School Diploma -

Laguna Creek High School

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