Summary
Overview
Work History
Education
Skills
Training
Professionalmemberships
Timeline
Generic

Nicole Jennifer Voigt

Nekoosa,WI

Summary

Dynamic and dedicated professional with a strong understanding of federal, state, and institutional regulations. Successfully implemented and improved policies. Skilled in data analysis, financial literacy, audit and compliance procedures, and maintaining accreditation. Highly proficient in computer usage, detail-oriented, and known for exceptional accuracy. Excellent verbal and written communication skills. Passionate about providing exceptional customer service, demonstrating effective leadership abilities, and approaching challenges with a holistic solution-focused mindset.

Overview

14
14
years of professional experience

Work History

Investigations Specialist II

InCheck, Inc.
08.2021 - Current
  • Manage and communicate day-to-day status of reports, including further investigation and/or all completion efforts related to: nationwide municipal, county, state, and federal criminal, instant multi-state criminal, social security trace, sex offender, caregiver criminal history and patient abuse, wants and warrants, fingerprints, etc
  • Apply client-specific guidelines while also following Fair Credit Report Act regulations as well as state-specific reporting regulations
  • Continually exceeded metric expectations of 30 searches per hour and maintained a consistent average of 50 searches per hour, while maintaining a high level of accuracy (>95%)
  • · Confirm accuracy of fees, invoice for additional services, and adjust costs per client protocols.

Associate Director of Financial Aid

Herzing University
07.2018 - 03.2022
  • Responsible for supervising and providing leadership and direction to financial aid advisors
  • Assisted in planning, developing, and administering the overall financial aid operations; maintained internal controls and procedures to minimize risk and audit findings
  • Managed and improved the enrollment progression, increasing start rates for non-nursing students to 62.5% and nursing students to 75%
  • Evaluated and assisted in making decisions regarding high level, complex policies, and procedures
  • Interpreted, applied, and complied with federal, state, and institutional regulations

Probation and Parole Officer

Wisconsin Department of Corrections - Division of Community Corrections
07.2016 - 07.2018
  • Enforced Wisconsin Statutes, and conditions of probation and parole, to protect the public and provide services to rehabilitate offenders
  • Developed, implemented, and monitored offender case plans to address criminogenic needs and reduce recidivism based upon Wisconsin assessments
  • Prepared written reports for court, including pre-sentence investigations and revocation summaries and maintain records in compliance with the state of Wisconsin guidelines
  • Maintained frequent contacts with offenders utilizing social work methods; interviewing techniques including motivation interviewing and trauma informed care; and problem identification and resolution techniques

Assistant to the Dean & Program Assistant to Law Enforcement Academies

Blackhawk Technical College
04.2015 - 07.2016
  • Managed and maintained data and records and ensured accurate and compliant information to Blackhawk Technical College and the Wisconsin Department of Justice standards
  • Provided administrative support as well as continuously supported instruction within the Law Enforcement Academy, Juvenile Detention Academy, Basic Corrections Academy, and other additional courses as offered
  • Created and processed written documents as well as provided initial customer services through interpersonal communication with internal and external groups
  • Confirmed curriculum through WILENET, confirm certification through ACADIS, enter training in ACADIS

Educational Funding Team Leader

Herzing University
06.2014 - 04.2015
  • Utilize the appropriate regulatory resources to research financial aid regulations and to solve unique student cases
  • Provide coaching and guidance to staff members, including recognition and/or corrective action
  • Provide quality assurance checks and provide backup and assistance to all ground campuses system wide

Director of Educational Funding

Herzing University
09.2012 - 06.2014
  • Administered all federal, state, and institutional policies and procedures relating to student financial aid, student employment & scholarships, assisted with budget projections, coordinated the day-to-day management and training of the Educational Funding Department, supervised office staff and federal work study students
  • Served as an active member of various committees throughout the University, such as SAP and Retention committees as well as assisted with strategic planning initiatives
  • Developed implementation of goals and objectives for the Educational Funding Department
  • Assisted in counseling students, parents, etc
  • Regarding financial aid eligibility and debt management matters, as well as analysis and awarding of financial aid funds
  • Managed and improved collections and account balances

Educational Funding Advisor

Herzing University
05.2011 - 09.2012
  • Analyzed and interpreted policies and eligibility for financial aid; inform and advise students/parents regarding availability of funding from various sources, application process and procedures, rights and responsibilities related to student financial assistance
  • Interpreted federal and state income tax returns as they apply to student eligibility; resolved conflicts between application for aid and supporting documentation
  • Also collected and reviewed documentation and requests for professional judgments and dependency overrides
  • Helped students in the completion of entrance counseling, master promissory notes, the FAFSA, verification documentation, and accepting their financial packages
  • Counseled students on financial awareness and financial responsibility while utilizing government resources, such as NSLDS
  • Also, provided information to students on programs offered through various sources: federal, state, military, employers, and potential scholarship opportunities

Education

Bachelor of Arts - Sociology, Women’s Studies, Cultures and Communities Certificate

University of Wisconsin, Milwaukee
Milwaukee, WI
12.2007

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Proficient in Microsoft Office
  • Attention to Detail
  • Organizational Skills
  • Task Prioritization
  • Problem-solving abilities
  • Process Improvement
  • Interpersonal Communication
  • Customer Relationship Management

Training

Extensive training in non-profit organization and social service administration through conducting service learning at St. Rose, a non-profit organization dedicated to the welfare of children and the reunification of children with incarcerated parents.

Professionalmemberships

WASFAA, 01/01/12, 12/31/22

Timeline

Investigations Specialist II

InCheck, Inc.
08.2021 - Current

Associate Director of Financial Aid

Herzing University
07.2018 - 03.2022

Probation and Parole Officer

Wisconsin Department of Corrections - Division of Community Corrections
07.2016 - 07.2018

Assistant to the Dean & Program Assistant to Law Enforcement Academies

Blackhawk Technical College
04.2015 - 07.2016

Educational Funding Team Leader

Herzing University
06.2014 - 04.2015

Director of Educational Funding

Herzing University
09.2012 - 06.2014

Educational Funding Advisor

Herzing University
05.2011 - 09.2012

Bachelor of Arts - Sociology, Women’s Studies, Cultures and Communities Certificate

University of Wisconsin, Milwaukee

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Nicole Jennifer Voigt