Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelsie Dowdell

Birmingham,AL

Summary

Dedicated paralegal with a commitment to advancing career opportunities through enhancing skills and knowledge. Proactive in seeking out challenges and responsibilities to foster professional development. Motivated by a drive for continuous improvement and growth within the legal field. Seeks to leverage expertise and passion for law to excel in future endeavors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Darden
01.2023 - Current
  • Completed weekly inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to 109 employees.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for 109 employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Paralegal

Wicker Smith
11.2021 - 12.2022
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Interviewed clients to obtain information relevant to cases.
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Prepared legal briefs, motions and pleadings.
  • Assisted counsel in preparing answers, providing documentation and information for discovery requests.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Assisted 6 attorneys

Legal Assistant

Wettermark & Keith
03.2019 - 11.2021
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Assisted 3 attorneys with reviewing and organizing witness reports.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Assisted counsel in preparing answers, providing documentation and information for discovery requests.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted 3 attorneys

Office Administrative Assistant

Internal Medicine Specialist
11.2017 - 03.2019
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed approximately 75-100 incoming calls, emails, and faxes per day from patients.

Education

Certification - Paralegal

Auburn University
Auburn, AL
11.2020

Bachelor of Arts - African American Studies

University of Alabama At Birmingham
Birmingham, AL
12-2018

High School Diploma -

Thorsby High School
Thorsby, AL
05-2010

Skills

  • Support for litigation processes
  • Risk assessment in insurance cases
  • Proficient in personal injury law
  • Expertise in workers' compensation law
  • Office support services
  • Systematic filing procedures
  • Proficient in prioritizing tasks
  • Accurate data entry
  • Strong verbal communication
  • Recruiting and interviewing
  • Document drafting
  • Attorney support

Certification

Certified Paralegal, Auburn University, 11/01/20

Timeline

Assistant Manager

Darden
01.2023 - Current

Paralegal

Wicker Smith
11.2021 - 12.2022

Legal Assistant

Wettermark & Keith
03.2019 - 11.2021

Office Administrative Assistant

Internal Medicine Specialist
11.2017 - 03.2019

Certification - Paralegal

Auburn University

Bachelor of Arts - African American Studies

University of Alabama At Birmingham

High School Diploma -

Thorsby High School

Similar Profiles

CREATE PROFILE