Nicole L. Dicken
Petersburg,KY
Summary
Dynamic leader with proven success in staff management and patient-focused care at ENT & Allergy Specialists. Excelled in enhancing department efficiency and customer satisfaction through innovative strategies and effective problem-solving. Skilled in HIPAA compliance and staff development, significantly contributing to long-term strategic goals and operational excellence.
Overview
20
20
years of professional experience
Work History
Allergy Department Manager
ENT & Allergy Specialists
06.2022 - Current
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Increased customer satisfaction with proactive issue resolution strategies.
Clinical Care Coordinator
ENT & Allergy Specialists
01.2009 - 06.2022
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Educated patients about surgeries and provided treatment plan documentation.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
Medical Assistant
ENT & Allergy Speicialists
05.2005 - 12.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Applied Science - Medical Assistant
AEC Southern Ohio College
Ft. Mitchell, KYSkills
- Customer service
- HIPAA compliance
- Staff management
- Patient scheduling
- Problem-solving
- Training and mentoring
- Direct patient care
- Patient-focused care
Timeline
Allergy Department Manager
ENT & Allergy Specialists
06.2022 - Current
Clinical Care Coordinator
ENT & Allergy Specialists
01.2009 - 06.2022
Medical Assistant
ENT & Allergy Speicialists
05.2005 - 12.2008
Associate of Applied Science - Medical Assistant
AEC Southern Ohio College
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