NICOLE L. HILL

Engility Corporation, A SAIC Company Norfolk, VA; November 2021 – Present; Subject Matter Expert 1 (SME1)

· Performs administrative and technical duties in the operation of digital electronic computer system.

· Perform installation and testing of CANES system (versions HW1, MOD1, HW2; SW1, 2, 2.0.1, 3) in both lab and shipboard environments

· Assist AIs (NIAPS, NTCSS, KMS, TWMS, etc.) in pre- and post-installation on the CANES system

· Participate on the USF/V-53 Team in the deployment of computers, installation and troubleshooting of software on Windows 2008 Server, Windows 2012 Server, Windows 7, Windows 10 workstations, and connection of machines to the network, migration of user’s data and verification of required functionality

· Oversee the operation of computer hardware systems, ensuring that these machines are used as efficiently and securely as possible.

· Assist the USF Team in the deployment of computers, installation and troubleshooting of software on Windows 2008 Server, Windows 7 workstations, and connection of machines to the network, migration of user’s data and verification of required functionality.

· Assist in the imaging/configuring hardware/software process; system administration familiarization and provides support for the computers systems residing at the USF/V-53.

· Assist Network Administrator with Network Troubleshooting and maintaining data integrity.

· Familiar with installing and configuring VMware VSphere software, EMC Networker, LINUX Redhat 5.1, 6.1, Windows 7, Windows Server 2008

· Familiar with configuring and troubleshooting HP DL380G6, G9, G10 servers, IBM 3512 Storage, EMC Data Storage, Cisco 2921 routers, Cisco SM-D-ES3G-48-P switches, IBM SAN Switches, Cisco C3KX-NM-1G routers, Cisco ASA Firewalls, IBM Bladecenters, Sun Netra Bladecenters, IBM Blade servers, CEPSI 3K & 6K UPS, Intellipower UPS

· Assist in PITCO process at the USF/V-5

• Served as point of contact between site and upper echelon military sites, often requiring research to ascertain appropriate individuals overseeing necessary systems at that point in time
• Configured networks for smooth, reliable operation to meet business processes and objectives
• Performed day-to-day LAN and WAN administration, maintenance, and support
• Closed trouble tickets quickly and efficiently with the rate of 15 completed tasks per day
• Supervised team of 20 staff members at a Help Desk supporting 200 personnel on-site and 60,000 personnel remotely
• Introduced Microsoft infrastructure and management tools to create and manage virtual server computing environment; developed and refined build process and configurations, and contributed to network automation
• Installed and upgraded Microsoft internal and third-party software; identified and immediately resolved issues with network devices, including firewalls, servers, and databases
• Managed and maintained the stability of the network and wireless services throughout the enterprise; backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure
• Increased knowledge base for help desk staff by authoring documentation for system configuration and troubleshooting; provided consistent support through on-call rotation duty
• Provided on-call support for network engineering duties; installed, configured, and supported local area network (LAN), wide area network (WAN), and Internet system
• Supported the project planning team for the development and implementation of proposals and solutions to address hardware and software problems and network emergencies
• Maintained network hardware and software and monitored network to support network availability to end-users; planned, implemented, and maintained wireless network strategy and operation.