Nicole L. Hooper
Raleigh,NC
Summary
I am a Clinical Field Trainer and Acute Care Nurse with over two decades of experience working in fast-paced hospital environments. My exceptional people skills and troubleshooting ability make me a valuable asset to any team. Throughout my career, I have consistently achieved outstanding results in clinical application training and quality assurance.
As a dependable worker in the medical device industry, I am adept at handling shifting requirements and serving customers with meticulous attention to detail. I am always eager to improve processes and exceed expectations to increase customer satisfaction. With a strong background in acute care environments, I work well independently and as a team player, consistently going above and beyond what is required.
Overview
20
20
years of professional experience
Work History
Clinical Field Trainer
Mindray North America
Mahwah , NJ
2022.01 - Current
- Develop and implement training programs for field staff.
- Prepare and maintain training course materials.
- Develop training programs for skill enhancement, performance improvement, career development, etc.
- Evaluate training programs and recommend improvements.
- Collaborate with Content Specialists in the creation/modification of training materials.
- Establish training programs to suit the current organizational needs.
- Develop and implement orientation programs for new hires.
- Adhere to company procedures and regulations.
- Develop creative and innovative approaches to present training programs.
Clinical Education Specialist
Mindray North America
Mahwah , NJ
2020.01 - Current
- Provide training to customers on advanced applications
- Provide clinical support to Clinical Education Specialists, Customer Services, Field Service, and directly to customers on safety and other escalated issues. Diagnose and recommend effective solutions to customer issues.
- Assists the CETs and management with projects by assuming a leadership role in them
- Complete trip reports and customer feedback reports following company procedures.
Emergency Room Registered Travel Nurse
Multiple Agencies
, NY, CA, NC
2015.01 - 2019.12
- Assessed, triaged, and treated acute and chronic conditions.
- Collaborated with physicians and interprofessional health care team to facilitate, coordinate, and maintain quality care and achieve desired treatment outcomes.
- Assessed and reassessed pain by utilizing pain management techniques to educate patients and families about pain management.
- Determined priorities of care by measuring physical and psychosocial needs and factors
- Influencing patient flow-through system.
- Communicated with physicians about changes in patient status, symptomatology, and results of diagnostic studies to optimize care delivery.
- Evaluated and stabilized patients by managing varying acuity and conditions, from minor and non-urgent to critical and emergent.
Cath Lab Registered Nurse
Crouse Irving Memorial Hospital
Syracuse , NY
2015.01 - 2015.12
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Emergency Room Registered Nurse
Crouse Irving Memorial Hospital
Syracuse , NY
2012.08 - 2015.01
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered different therapies and medications in line with physician orders and treatment plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health conditions, prognosis, and treatment.
- Answered codes quickly and orchestrated efficient, skilled medical care.
Gastrointestinal Nurse
Gastroenterology & Hepatology Of CNY
Liverpool , NY
2005.11 - 2012.08
- Ordered screening tests and advised patients on preventive care treatments to promote the ongoing health of patients.
- Assisted in developing care plans, taking in-depth patient interviews, and integrating test results to reach the most accurate diagnosis.
- Managed patients pre/mid/post surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Educated family members and caregivers on patient care instructions.
- Observed outcomes of both long- and short-term treatments and interventions, recording observations and bringing notable changes to the attention of physicians.
Education
Bachelor of Science - Nursing
07.2023
- Dean's List 2022/2023
- 3.85 GPA
- The National Society of Leadership Member
Associate of Science - Nursing
05.2010
Skills
· Quick learner with good computer abilities.
· Customer and Personal Service Critical Thinking
· Education and Training Quality Control Analysis
· Develop and implement training programs for field staff.
· Prepare and maintain training course materials.
· Develop training programs for skill enhancement, performance improvement, career development, etc.
· Evaluate training programs and recommend improvements.
· Ensure that training material and information are always updated and available.
· Collaborate across departments to identify relevant training needs.
· Establish training programs to suit the current organizational needs.
· Develop and implement o
· Develop creative and innovative approaches to present training programs.
Timeline
Clinical Field Trainer - Mindray North America
2022.01 - Current
Clinical Education Specialist - Mindray North America
2020.01 - Current
Emergency Room Registered Travel Nurse - Multiple Agencies
2015.01 - 2019.12
Cath Lab Registered Nurse - Crouse Irving Memorial Hospital
2015.01 - 2015.12
Emergency Room Registered Nurse - Crouse Irving Memorial Hospital
2012.08 - 2015.01
Gastrointestinal Nurse - Gastroenterology & Hepatology Of CNY
2005.11 - 2012.08
University of Phoenix - Bachelor of Science, Nursing
St. Joseph's College of Nursing - Associate of Science, Nursing