Nicole L. Hooper
Raleigh,NC
Summary
I am a Clinical Field Trainer and Acute Care Nurse with over two decades of experience working in fast-paced hospital environments. My exceptional people skills and troubleshooting ability make me a valuable asset to any team. Throughout my career, I have consistently achieved outstanding results in clinical application training and quality assurance.
As a dependable worker in the medical device industry, I am adept at handling shifting requirements and serving customers with meticulous attention to detail. I am always eager to improve processes and exceed expectations to increase customer satisfaction. With a strong background in acute care environments, I work well independently and as a team player, consistently going above and beyond what is required.
Overview
20
20
years of professional experience
Work History
Clinical Field Trainer
Mindray North America
Mahwah, NJ
01.2022 - Current
- Develop and implement training programs for field staff.
- Prepare and maintain training course materials.
- Develop training programs for skill enhancement, performance improvement, career development, etc.
- Evaluate training programs and recommend improvements.
- Collaborate with Content Specialists in the creation/modification of training materials.
- Establish training programs to suit the current organizational needs.
- Develop and implement orientation programs for new hires.
- Adhere to company procedures and regulations.
- Develop creative and innovative approaches to present training programs.
Clinical Education Specialist
Mindray North America
Mahwah, NJ
01.2020 - Current
- Provide training to customers on advanced applications
- Provide clinical support to Clinical Education Specialists, Customer Services, Field Service, and directly to customers on safety and other escalated issues. Diagnose and recommend effective solutions to customer issues.
- Assists the CETs and management with projects by assuming a leadership role in them
- Complete trip reports and customer feedback reports following company procedures.
Emergency Room Registered Travel Nurse
Multiple Agencies
, NY, CA, NC
01.2015 - 12.2019
- Assessed, triaged, and treated acute and chronic conditions.
- Collaborated with physicians and interprofessional health care team to facilitate, coordinate, and maintain quality care and achieve desired treatment outcomes.
- Assessed and reassessed pain by utilizing pain management techniques to educate patients and families about pain management.
- Determined priorities of care by measuring physical and psychosocial needs and factors
- Influencing patient flow-through system.
- Communicated with physicians about changes in patient status, symptomatology, and results of diagnostic studies to optimize care delivery.
- Evaluated and stabilized patients by managing varying acuity and conditions, from minor and non-urgent to critical and emergent.
Cath Lab Registered Nurse
Crouse Irving Memorial Hospital
Syracuse, NY
01.2015 - 12.2015
- Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Emergency Room Registered Nurse
Crouse Irving Memorial Hospital
Syracuse, NY
08.2012 - 01.2015
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered different therapies and medications in line with physician orders and treatment plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients and answered questions about health conditions, prognosis, and treatment.
- Answered codes quickly and orchestrated efficient, skilled medical care.
Gastrointestinal Nurse
Gastroenterology & Hepatology Of CNY
Liverpool, NY
11.2005 - 08.2012
- Ordered screening tests and advised patients on preventive care treatments to promote the ongoing health of patients.
- Assisted in developing care plans, taking in-depth patient interviews, and integrating test results to reach the most accurate diagnosis.
- Managed patients pre/mid/post surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Educated family members and caregivers on patient care instructions.
- Observed outcomes of both long- and short-term treatments and interventions, recording observations and bringing notable changes to the attention of physicians.
Education
Bachelor of Science - Nursing
07.2023
- Dean's List 2022/2023
- 3.85 GPA
- The National Society of Leadership Member
Associate of Science - Nursing
05.2010
Skills
Quick learner with good computer abilities
Customer and Personal Service Critical Thinking
Education and Training Quality Control Analysis
Develop and implement training programs for field staff
Prepare and maintain training course materials
Develop training programs for skill enhancement, performance improvement, career development, etc
Evaluate training programs and recommend improvements
Ensure that training material and information are always updated and available
Collaborate across departments to identify relevant training needs
Establish training programs to suit the current organizational needs
Develop and implement o
Develop creative and innovative approaches to present training programs
Timeline
Clinical Field Trainer - Mindray North America
01.2022 - Current
Clinical Education Specialist - Mindray North America
01.2020 - Current
Emergency Room Registered Travel Nurse - Multiple Agencies
01.2015 - 12.2019
Cath Lab Registered Nurse - Crouse Irving Memorial Hospital
01.2015 - 12.2015
Emergency Room Registered Nurse - Crouse Irving Memorial Hospital
08.2012 - 01.2015
Gastrointestinal Nurse - Gastroenterology & Hepatology Of CNY
11.2005 - 08.2012
University of Phoenix - Bachelor of Science, Nursing
St. Joseph's College of Nursing - Associate of Science, Nursing
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