Summary
Overview
Work History
Education
Skills
Timeline
Nicole L.  Hooper

Nicole L. Hooper

Raleigh,NC

Summary

I am a Clinical Field Trainer and Acute Care Nurse with over two decades of experience working in fast-paced hospital environments. My exceptional people skills and troubleshooting ability make me a valuable asset to any team. Throughout my career, I have consistently achieved outstanding results in clinical application training and quality assurance.


As a dependable worker in the medical device industry, I am adept at handling shifting requirements and serving customers with meticulous attention to detail. I am always eager to improve processes and exceed expectations to increase customer satisfaction. With a strong background in acute care environments, I work well independently and as a team player, consistently going above and beyond what is required.

Overview

20
20
years of professional experience

Work History

Clinical Field Trainer

Mindray North America
Mahwah , NJ
2022.01 - Current
  • Develop and implement training programs for field staff.
  • Prepare and maintain training course materials.
  • Develop training programs for skill enhancement, performance improvement, career development, etc.
  • Evaluate training programs and recommend improvements.
  • Collaborate with Content Specialists in the creation/modification of training materials.
  • Establish training programs to suit the current organizational needs.
  • Develop and implement orientation programs for new hires.
  • Adhere to company procedures and regulations.
  • Develop creative and innovative approaches to present training programs.

Clinical Education Specialist

Mindray North America
Mahwah , NJ
2020.01 - Current
  • Provide training to customers on advanced applications
  • Provide clinical support to Clinical Education Specialists, Customer Services, Field Service, and directly to customers on safety and other escalated issues. Diagnose and recommend effective solutions to customer issues.
  • Assists the CETs and management with projects by assuming a leadership role in them
  • Complete trip reports and customer feedback reports following company procedures.

Emergency Room Registered Travel Nurse

Multiple Agencies
, NY, CA, NC
2015.01 - 2019.12
  • Assessed, triaged, and treated acute and chronic conditions.
  • Collaborated with physicians and interprofessional health care team to facilitate, coordinate, and maintain quality care and achieve desired treatment outcomes.
  • Assessed and reassessed pain by utilizing pain management techniques to educate patients and families about pain management.
  • Determined priorities of care by measuring physical and psychosocial needs and factors
  • Influencing patient flow-through system.
  • Communicated with physicians about changes in patient status, symptomatology, and results of diagnostic studies to optimize care delivery.
  • Evaluated and stabilized patients by managing varying acuity and conditions, from minor and non-urgent to critical and emergent.

Cath Lab Registered Nurse

Crouse Irving Memorial Hospital
Syracuse , NY
2015.01 - 2015.12
  • Supported physicians throughout introduction of medical devices and vascular closure with collagen plugs and stitches.
  • Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Evaluated patient histories, complaints, and current symptoms.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.

Emergency Room Registered Nurse

Crouse Irving Memorial Hospital
Syracuse , NY
2012.08 - 2015.01
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered different therapies and medications in line with physician orders and treatment plans.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Educated patients and answered questions about health conditions, prognosis, and treatment.
  • Answered codes quickly and orchestrated efficient, skilled medical care.

Gastrointestinal Nurse

Gastroenterology & Hepatology Of CNY
Liverpool , NY
2005.11 - 2012.08
  • Ordered screening tests and advised patients on preventive care treatments to promote the ongoing health of patients.
  • Assisted in developing care plans, taking in-depth patient interviews, and integrating test results to reach the most accurate diagnosis.
  • Managed patients pre/mid/post surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Educated family members and caregivers on patient care instructions.
  • Observed outcomes of both long- and short-term treatments and interventions, recording observations and bringing notable changes to the attention of physicians.

Education

Bachelor of Science - Nursing

University of Phoenix, Tempe, AZ
07.2023
  • Dean's List 2022/2023
  • 3.85 GPA
  • The National Society of Leadership Member

Associate of Science - Nursing

St. Joseph's College of Nursing, Syracuse, NY
05.2010

Skills

· Quick learner with good computer abilities.

· Customer and Personal Service Critical Thinking

· Education and Training Quality Control Analysis

· Develop and implement training programs for field staff.

· Prepare and maintain training course materials.

· Develop training programs for skill enhancement, performance improvement, career development, etc.

· Evaluate training programs and recommend improvements.

· Ensure that training material and information are always updated and available.

· Collaborate across departments to identify relevant training needs.

· Establish training programs to suit the current organizational needs.

· Develop and implement o

· Develop creative and innovative approaches to present training programs.

Timeline

Clinical Field Trainer - Mindray North America
2022.01 - Current
Clinical Education Specialist - Mindray North America
2020.01 - Current
Emergency Room Registered Travel Nurse - Multiple Agencies
2015.01 - 2019.12
Cath Lab Registered Nurse - Crouse Irving Memorial Hospital
2015.01 - 2015.12
Emergency Room Registered Nurse - Crouse Irving Memorial Hospital
2012.08 - 2015.01
Gastrointestinal Nurse - Gastroenterology & Hepatology Of CNY
2005.11 - 2012.08
University of Phoenix - Bachelor of Science, Nursing
St. Joseph's College of Nursing - Associate of Science, Nursing
Nicole L. Hooper