Nicole L. Robinson
Magnolia,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
Cypress, TX
10.2017 - 05.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques. Performed opening and closing duties.
- Rolled silverware and set up food stations and dining areas to prepare for next shift.
Server
Lupe Tortilla
Cypress, TX
05.2021 - 05.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Bartender
Barcelona
Houston, TX
05.2022 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Stocked bar with beer, wine, liquor and related supplies.
Server
King Ranch
Houston, TX
08.2022 - 02.2023
- Provided excellent customer service to ensure satisfaction.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
Goode Company Seafood
Houston, TX
04.2023 - 03.2024
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Used Toast to take orders for customers accurately, in a timely matter, and close out tabs.
Server
Sauced Up
Magnolia, Texas
03.2025 - Current
- Cleaned and sanitized restaurant efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Cy-Ranch
Cypress, TX06.2018
Elementary School Teaching
Lone Star College
Houston, TXSkills
- Outstanding Customer Service
- Marketing and Sales Experience
- Teamwork and Professionalism
- Multitasking and Prioritization
Timeline
Server
Sauced Up
03.2025 - Current
Server
Goode Company Seafood
04.2023 - 03.2024
Server
King Ranch
08.2022 - 02.2023
Bartender
Barcelona
05.2022 - 08.2022
Server
Lupe Tortilla
05.2021 - 05.2022
Server
Cracker Barrell Old Country Store
10.2017 - 05.2021
High School Diploma -
Cy-Ranch
Elementary School Teaching
Lone Star College
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