Summary
Overview
Work History
Education
Certification
Skills
Timeline
Generic

Nicole Telp

Red Lion

Summary

Adept at enhancing patient experiences and streamlining healthcare processes, known for exceptional organizational skills and a keen eye for detail, I consistently fostered positive patient-staff relationships and upheld high-quality care standards.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Service Representative

UPMC Pinnacle
01.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Greeted and assisted patients with check-in procedures.
  • Engaged with patients to provide critical information.

Cardiac Monitor Technician

WellSpan Medical Group
06.2021 - Current
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Collaborated with healthcare team to maintain quality patient care.
  • Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
  • Trained and supervised new cardiac monitor technicians on best practices and safety measures.
  • Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
  • Assisted in saving lives through efficient recognition and reporting of life-threatening arrhythmias.
  • Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
  • Improved patient care by accurately interpreting and reporting cardiac monitor readings.
  • Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
  • Facilitated smooth transitions between shifts by providing comprehensive handover reports detailing any significant events or observations during monitoring periods.
  • Provided exceptional patient support, addressing concerns regarding cardiac monitoring procedures and devices.
  • Streamlined workflow processes by maintaining an organized workstation and prioritizing tasks efficiently.
  • Enhanced communication between medical staff by providing timely updates on patient cardiac status.
  • Exemplified professionalism and discretion while working with sensitive patient information, upholding strict confidentiality standards at all times.
  • Supported the medical team during emergencies, assisting with CPR and defibrillation as needed.
  • Promoted a positive work culture through active participation in staff meetings, trainings, and peer evaluations.
  • Provided instruction on Holter monitor and connected patient to analyzer.

Surgical Scheduler

Well Span Health- York Hospital
01.2015 - 06.2021
  • Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
  • Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
  • Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
  • Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
  • Contributed to departmental goals by actively participating in continuous improvement initiatives related to surgical scheduling processes.
  • Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.

Education

No Degree - Certificate of Completion Cardiac Stress Testing

Harrisburg Area Community College
Harrisburg, PA
12-2020

Certification

  • Certified Cardiographic Technician (CCT) - Cardiovascular Credentialing International.


  • Certified EKG Technician (CET) - National Health career Association.

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Medical terminology
  • Office administration
  • Registration and scheduling
  • Quality assurance
  • Multitasking and organization
  • Queue management

Timeline

Patient Service Representative

UPMC Pinnacle
01.2023 - Current

Cardiac Monitor Technician

WellSpan Medical Group
06.2021 - Current

Surgical Scheduler

Well Span Health- York Hospital
01.2015 - 06.2021

No Degree - Certificate of Completion Cardiac Stress Testing

Harrisburg Area Community College

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