Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole L. Washington

Hillside,NJ

Summary

CAREER OBJECTIVE: To become part of a progressive organization in a highly motivating environment that provides the opportunities to learn serve and grow where my experience of managerial positions within the youth development, customer service and hospitality industries can be leveraged to deliver exceptional leadership.

Overview

24
24
years of professional experience

Work History

EMLE
01.2018

Co-Chair YMCA Regional EMLE

01.2017

INTERIM HUDSON COUNTY YOUTH DEVELOPMENT DIRECTOR

YMCA of Newark & Vicinity
Newark, NJ
10.2016 - 12.2016
  • Manage multiple Youth Programs (ages 0-18) primarily in Hudson County with 2 major contracts.
  • Program development, financial management, staff management, implementation of a major 21st Century contract, Teen Mentoring program and smaller youth programming in Hudson County.
  • Spearhead new program development in Hudson County.
  • Participates in requested program presentations to stakeholders, board members and new contacts.
  • Ensures all regulatory requirements including but not limited to staffing ratios and licensing/contract requirements are strictly enforced.
  • Directly hires, trains, and supervises Program Directors, Managers, Coordinators and Site Supervisors.
  • Prepares and manages focus objectives under the direction of supervisor.
  • Prepares and manages department budgets and forecasts under the direction of supervisor.
  • Manages fund development/grant writing to grow programs.
  • Maintains essential records, administrative requirements, and documentations ensuring.

YMCA
01.2016 - 01.2018
  • Logistics Committee Chair - YMCA Regional EMLE E 2016.

PROGRAM DIRECTOR

YMCA of Newark & Vicinity
Newark, NJ
02.2015 - Current
  • Supervise Reach and Rise staff including volunteers/intern/ MSW interns.
  • Manage all mentor/volunteer recognition and incentive initiatives.
  • Work with YMCA partners to ensure positive and consistent relationships.
  • Establish and maintain relationships with community partners.
  • Maintain ongoing outreach to recruit new mentors from local businesses and foundations.
  • Complete required paperwork as per the partnership agreement as specified by the OJJDP grant requirements.
  • Conduct comprehensive assessments and implement the mentee growth plans, utilizing various intervention methods and techniques.
  • Conduct 15 hour training modules to potential Reach & Rise mentors.
  • Manage budgets of $165,000 to implement program requirements.
  • Conduct mentor support meetings.
  • Responsible for tracking data and monthly reporting to YUSA.

INTERIM ESSEX COUNTY YOUTH DEVELOPMENT DIRECTOR

YMCA of Newark & Vicinity
Newark, NJ
11.2014 - 01.2015
  • Provided direct leadership and supervision to Essex County Youth, Teen and Child Care programs including Newark Public School Contract, School Age, Camp and Teen programs, and Signature programs.
  • Ensured staffing ratios and licensing requirements are strictly enforced.
  • Supervised Program Coordinators, Managers and Site Supervisors for all program locations.
  • Maintained essential records, program registration/billing and documentation for the program.
  • Managed six off site locations.

PROGRAM SERVICE MANAGER

NEWARK YMCA
Newark, NJ
06.2014 - 02.2015
  • Supervised Program Service Specialists to provide customer service support.
  • Provided program service tracking, filing, reporting, program file standards and organization for six locations.
  • Supervised Youth Development Accounts Receivable/Payable.
  • Tracked payments, 3rd party billing, program billing, scholarships, and credit/refunds.
  • Supported Program Site Supervisors in program administrative functions.
  • Worked with multiple data base systems to manage various tasks.
  • Tracked program enrollment, consolidated daily attendance and submitted supporting reports.
  • Supervised Youth Development Call Center that included supporting and tracking all inquiries and responses.

Newark Peace & Education Summit
01.2011

BANQUET SALES MANAGER

BEST WESTERN ROBERT TREAT HOTEL
Newark, NJ
03.2010 - 12.2013
  • Acted as a liaison to clients, including senior-level executives to identify target markets and to secure meeting and conference locations for clients.
  • Managed contract negotiations with prospective clients, hotel sales representatives and other vendors.
  • Negotiated banquet vendor agreements.
  • Developed and maintained vendor relationships.
  • Coordinated all details of event budget development and management which included presenting proposals, creating sample menus and managing client relations regarding set-up, menu selection and tasting, food preparation, wait staff and venue clean up for 20-1200 guests.
  • Responsible for hiring, training, coaching and developing banquet and wait staff.
  • Responsible management and development of all logistical components for each event including weddings, meetings, conference and other special events.
  • Conduct prospective client tours, hosted food tastings and maintained relationships with food, liquor and other vendors.
  • Managed a staff of up to 35.

YOUTH MENTOR AND TEAM LEADER

FOUNDER, VASHTI SCHOOL FOR FUTURE LEADERS
01.2007 - Current
  • Lead Out Loud Mentoring Groups EXECUTIVE PASTOR, Kingdom Experience Church MENTOR, Juvenile Detention Center PRESIDENT AND YOUTH MENTOR, TRW Foundation.

PLANNING COMMITTEES
01.2007 - 01.2018
  • YMCA Diversity Inclusion & Global Committee (DIG) 2017 YMCA 21ST Century Advisory Board 2017 & 2018 YMCA Communications Task Force Committee 2016 & 2017 YMCA Leaders & Legends Scholarship Dinner 2015, 2016, 2017 Annual Fundraising Event for the Vashti School of Future Leaders, Reach & Rise 1:1 Mentoring Program Reach & Rise Group Mentoring Grant Reach & Rise Research Initiative.

GENERAL MANAGER

SUGAR RAY'S HOUSE OF COMEDY
Newark, NJ
01.2006 - 07.2009
  • Managed finances including bookkeeping.
  • Interviewed, hired and trained all employees including cooks, bartenders, bouncers, disc jockeys and bands.
  • Maintained for inventory for the proper functioning of the club facilities including the kitchen and bar stock, event set up of decorations, table linens, etc.
  • Trained staff to ensure an understanding of the club's goals, guidelines and policies of both the City and State regulations.
  • Conducted prospective client tours to market and book banquet facilities.

ADMINISTRATOR

GIGGLES DAY CARE CENTER
East Orange, NJ
03.2005 - 12.2005
  • Managed the daily administrative activities associated with running a daycare center including collecting tuition payments and maintaining records.
  • Utilized problem-solving skills to meet the needs of children, parents and staff for all three locations.
  • Responsible for developing the center's emergency response policy and ensured implementation for staff and children during emergency situations.

DIRECTOR

EARLY LEARNING PRESCHOOL
Piscataway, NJ
10.2003 - 02.2005
  • Responsible for daily operations of a daycare facility including developing the curriculum and managing staff.
  • Maintained ordered supplies and kept billing records.
  • Maintained students' files for enrollment, attendance and health and safety records, including medical and emergency contact information and records of any behavioral incidents.
  • Hired, trained and supervised teachers, assistant teachers, student teachers or interns as well as auxiliary staff which included kitchen workers or bus drivers.
  • Created work schedule and ensured guidelines for ratios of staff to students.
  • Conducted teacher performance evaluations and observed teacher/student interaction and provided evaluations.
  • Provided the daycare center tours to prospective parents and explained the center's policies, fees, regulations and curriculum.
  • Trained staff to ensure understanding and compliance with all local and state guidelines and policies.
  • Managed a staff of up to 26.

TRWF Cotillion Committee
01.2002 - 01.2007

OWNER/DIRECTOR

WARREN ACADEMY
Newark, NJ
09.2000 - 05.2003
  • Developed schedules and lesson plans, planned outings and field trips.
  • Responsible for advertising, marketing, billing and handling all accounts receivable and payable.
  • Obtained and kept current all required licenses and certifications required by the State of NJ.
  • Met with parents to discuss the routine of the daycare, advised parents of scheduling or routine changes, or implemented new policies when necessary.
  • Hired, trained and supervised of all staff for the daycare.

Education

PILLAR COLLEGE
2015

Psychology/Hospitality Management

FAIRLEIGH DICKINSON UNIVERSITY
2006

UNION COUNTY COLLEGE
2005

Skills

  • Accounts Receivable, administrative, administrative functions, advertising, billing, bookkeeping, book, budget development and management, budgets, Call Center, Child Care, coaching, contract negotiations, contracts, Counseling, credit, client, clients, client relations, customer service, data base, direction, documentation, drivers, special events, filing, financial management, focus, Fundraising, grant writing, hiring, inventory, leadership, lesson plans, Logistics, managing, marketing, market, meetings, MENTOR, Mentoring, policies, presenting, presentations, problem-solving skills, Program development, programming, proposals, Psychology, reporting, Research, safety, sales, scheduling, staff management, staffing, supervisor, supervision, teacher

Timeline

EMLE
01.2018

Co-Chair YMCA Regional EMLE

01.2017

INTERIM HUDSON COUNTY YOUTH DEVELOPMENT DIRECTOR

YMCA of Newark & Vicinity
10.2016 - 12.2016

YMCA
01.2016 - 01.2018

PROGRAM DIRECTOR

YMCA of Newark & Vicinity
02.2015 - Current

INTERIM ESSEX COUNTY YOUTH DEVELOPMENT DIRECTOR

YMCA of Newark & Vicinity
11.2014 - 01.2015

PROGRAM SERVICE MANAGER

NEWARK YMCA
06.2014 - 02.2015

Newark Peace & Education Summit
01.2011

BANQUET SALES MANAGER

BEST WESTERN ROBERT TREAT HOTEL
03.2010 - 12.2013

YOUTH MENTOR AND TEAM LEADER

FOUNDER, VASHTI SCHOOL FOR FUTURE LEADERS
01.2007 - Current

PLANNING COMMITTEES
01.2007 - 01.2018

GENERAL MANAGER

SUGAR RAY'S HOUSE OF COMEDY
01.2006 - 07.2009

ADMINISTRATOR

GIGGLES DAY CARE CENTER
03.2005 - 12.2005

DIRECTOR

EARLY LEARNING PRESCHOOL
10.2003 - 02.2005

TRWF Cotillion Committee
01.2002 - 01.2007

OWNER/DIRECTOR

WARREN ACADEMY
09.2000 - 05.2003

PILLAR COLLEGE

Psychology/Hospitality Management

FAIRLEIGH DICKINSON UNIVERSITY

UNION COUNTY COLLEGE

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