Summary
Overview
Work History
Education
Skills
Generic

Nicole M. Alvarez

Seattle,WA

Summary

MILITARY VETERAN LOOKING FOR SERVICE ENGINEERING JOB. Strong maintenance, repair and inspection skills combined with hardworking nature and team collaboration skills. Vigilant maintainer of safety protocols. Proven skills in coordinating operations, maintaining records and completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Mobile Expert

T-Mobile
Seattle, WA
10.2015 - Current
  • Maintained sound knowledge of company product suites.
  • Engaged with customers to build rapport and loyalty
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Solved customer challenges by offering relevant products and services
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Provided exceptional services and pleasant shopping experiences to retail customers
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Developed strong rapport with customers and created positive impression of business

GSM (Gas Systems Technician)

United States Navy
Norfolk, VA
05.2016 - 05.2021
  • Conducted 2,460 hours of maintenance on various equipment
  • Operates, installs, maintains, and repairs ship's main propulsion and auxiliary systems
  • Responsible for operating, maintaining and repairing mechanical components of gas turbine engines and main propulsion machinery including reduction gears, shafts, controllable pitch propellers, auxiliary equipment and propulsion control system.
  • In charge of engine room plant, organized worklists/workers daily
  • Operated, repair, and perform maintenance on gas turbine systems
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Monitored operations to spot and report on issues for quick resolution.
  • Troubleshoot for common problems in gas turbine systems
  • Identify maintenance procedures and techniques
  • Documented daily activities in internal system and submitted timely shift reports.
  • Kept plant areas clean and ready for inspections to maintain high audit and compliance scores.
  • Identify basic fundamentals of heat transfers, align pumps and motors
  • Analyzed problems and took appropriate action to maintain continuous and reliable operation of equipment and systems
  • Conducted preventive, corrective and predictive maintenance actions
  • Inspected systems, equipment and components to determine maintenance needs
  • Observed equipment in operation, system activities and control readouts on continuous basis.

Sales Consultant

Performance Kia
Everett, WA
02.2015 - 09.2015
  • Help clients decide on which vehicle best suits their wants and needs
  • Make 20-30 phone calls/10 emails/day
  • Study product knowledge daily
  • Present vehicle's (features, functions, benefits)
  • Responded to telephone and in-person requests for information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with existing customers to provide additional support and address concerns.
  • Responded to telephone and in-person requests for information
  • Maximized customer retention by resolving issues quickly
  • Stayed knowledgeable on latest vehicle innovations and technological advancements through continuous training
  • Followed up with existing customers to provide additional support and address concerns

Tow Truck/ Mobile Vehicle Manager

Official Auto Transport
Kent, WA
01.2013 - 07.2014
  • Prepared variety of different written communications, reports and documents.
  • Increased customer satisfaction by resolving issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered services to customer locations within specific timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Art Diploma Game Art And Animation - Art

Academy of Interactive Entertainment
Seattle, WA
07.2023

Naval Engineering

United States Navy
Great Lakes, IL
10.2016

AA - Business Management

ITI TECH TECHNICAL COLLEGE
Everett, WA
05.2016

Skills

  • Hazardous materials handling
  • Safety reporting
  • Preventive Maintenance
  • Lockout and tagout procedures
  • Problem-Solving
  • Organization and Time Management
  • Flexible and Adaptable
  • Team building

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Nicole M. Alvarez