Summary
Overview
Work History
Education
Skills
Timeline
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Nicole M. Delgado

Tampa,Florida

Summary

Results-driven and customer-focused District Manager with over five years of experience in leading teams, operations, and processes to drive business and customer service success for highly successful and reputable multi- unit businesses. Intuitive leader with solid business acumen and expertise in translating company’s vision and mission into strategies that consistently exceed financial and organizational targets. Highly skilled in directing initiatives aimed at increasing individual accountability to drive sales, decrease costs, and enhance operational processes. Capable of aligning core business, revenue, and growth goals to enhance returns on investment. Proven success in creating continuous improvement culture and a growth mindset that enables teams to constantly grow and evolve. Exceptional coach and mentor with innate leadership abilities to build, retain, and manage top-performing teams.

Overview

12
12
years of professional experience

Work History

District Manager

Nicole M
03.2018 - 02.2023
  • Conduct business analysis and formulate strategic action plans to drive business improvements and realize revenue goals
  • Design effective loss prevention procedures in order to minimize expenses while simultaneously maximizing profit and sales
  • Oversee all aspects of team management, such as assigning daily duties, planning staff meetings, monitoring and evaluating employee performance, and offering constructive feedback regularly to promote employee longevity
  • Construct floor setting plans in line with brand guidelines as well as offer training and coaching as required to ensure flawless floor set execution at district and regional levels
  • Assist in the hiring of new employees for management positions across the region as well as initiate effective onboarding strategies to acquire maximum employee satisfaction and retention
  • Hold the responsibility for resolving customer complaints regarding sales and services by providing appropriate solutions in a timely manner
  • Enhanced overall sales and loyalty (rewards program) performance through delivering ongoing training, coaching, and development for staff
  • Ensured successful implementation of company objectives and programs by offering strategic leadership, direction, and urgency.

Retail Store Manager

03.2016 - 03.2018
  • Envisioned and directed daily store operations, such as customer services, P&L management, setting, monitoring, and sales management to facilitate the acquisition of business goals and objectives
  • Set and evaluated short- and long-range goals for store and staff to realize substantial revenue gains
  • Prepared and provided daily and monthly administrative reports for augmenting decision-making process
  • Evaluated employee performance on a regular basis and built relevant action plans to enhance individual skills and promote growth
  • Created and maintained an outstanding customer service-oriented environment through hiring appropriate employees with a higher skillset and providing effective training and development on regular basis
  • Raised the confidence of team members by delivering timely recognition for exceptional performance.

Administrative Assistant

Medical Psychiatric Center
01.2011 - 02.2013
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Assisted development and implementation of new administrative procedures.
  • Scheduled patients appointments
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Master of Business Administration (MBA) - Strategic Leadership

Universidad del Este
2016

Bachelor’s - office administration

Universidad De Puerto Rico
2011

Skills

  • Strategic Retail Management
  • Policy and Procedure Creation
  • Sales Optimization / Revenue Growth
  • Team Building and Development
  • Adapting to changes
  • Performance Improvement
  • Staff Training and Coaching
  • Cash and Expense Control
  • P&L Management
  • Ability to prioritize
  • Risk Mitigation
  • Problem Resolution
  • Visual Merchandising
  • Customer Relationships
  • Strong attention to detail
  • Supported opening of new stores from scratch to successful market execution through strategic planning
  • And implementation
  • Managed and guided team through transitions and launch of new programs, initiatives, and policies without
  • Contributed remarkable efforts in achieving sales and profitability goals by developing and running new company
  • Initiatives
  • Monitored key performance indicators to identify and address factors that may be affecting customers
  • Experience
  • Microsoft Office Suite (Word, Excel, Outlook, PP)
  • Microsoft Teams
  • Workday
  • Kronos
  • Zoom
  • Zebra Smart Count (Inventory Management)
  • Adobe
  • Google Drive
  • Dropbox

Timeline

District Manager

Nicole M
03.2018 - 02.2023

Retail Store Manager

03.2016 - 03.2018

Administrative Assistant

Medical Psychiatric Center
01.2011 - 02.2013

Master of Business Administration (MBA) - Strategic Leadership

Universidad del Este

Bachelor’s - office administration

Universidad De Puerto Rico

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Nicole M. Delgado