NICOLE M. LEE
Oklahoma City,OK
Summary
Enthusiastic and organized professional with a background in client-focused roles at AT&T and as a dedicated yoga teacher. I excel at building strong relationships with clients, whether managing communication or sensitive records. My experience has honed my skills in staying on top of detailed follow-ups, keeping meticulous records, and handling various administrative tasks with care and efficiency. I bring a proactive attitude and a genuine commitment to ensuring that all processes run smoothly, always aiming to provide excellent service and support. Ready to leverage my diverse skill set to contribute effectively to your team and handle all tasks with dedication and precision.
Overview
7
7
years of professional experience
Work History
YOGA TEACHER
Young Mens Christian Association
05.2020 - Current
- Handled administrative tasks such as scheduling and record-keeping.
- Meticulous attention to detail in tracking and updating client information.
- Effective in following up with clients and handling requests promptly.
- Exceptional ability to build and maintain positive relationships with clients.
- Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
RETAIL SALES CONSULTANT
AT&T
03.2017 - 05.2020
- Oversaw the follow-up process for sales documentation and client requests, maintaining proactive communication with all involved parties.
- CRM Software Proficiency: Utilize Customer Relationship Management (CRM) systems to accurately record and track customer interactions and documentation.
- Data Entry Accuracy: Record details of client's service and input changes into CRM systems with a high degree of precision.
- Highly organized with the ability to manage multiple tasks and maintain accurate records.
- Strong negotiation skills and the ability to coordinate with external parties.
- Strong ability to maintain regular communication with clients to address inquiries and provide updates.
Education
Yoga Teacher Certification
405 YOGA
Oklahoma City, OK12.2019
Sociology
Oklahoma City Community College
Oklahoma City, OK08.2016
Skills
- Persuasive Communication
- Class Management
- Trauma-informed yoga
- Breathwork Techniques
- Objection handling
- Closing Techniques
- Lead Generation
- Referral Generation
- Sales funnel management
- Customer Retention
- Upselling and Cross Selling
- Complex Problem-Solving
Timeline
YOGA TEACHER
Young Mens Christian Association
05.2020 - Current
RETAIL SALES CONSULTANT
AT&T
03.2017 - 05.2020
Yoga Teacher Certification
405 YOGA
Sociology
Oklahoma City Community College
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