Hi, I’m
Nicole M. Moyer
Account Manager
Summary
Highly experienced & recommended Customer Service Sales & Marketing Professional known for exemplary relationship building and problem solving skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Successful at balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
18
years of professional experience
Work History
Southern California & Arizona Territories, Homes & Land Magazine / Inland Publishing, Homes & Land Magazine
Inside Sales & Client Account Manager
08.2016 - 12.2023
Job overview
- Prospected new leads with high level of outbound calls to both cold & warm contacts.
- Research, Qualify & Target prospect advertisers
- Upsell clients, negotiating contract renewals, communicating value for client retention, creating advertising plans that meet the goals and needs of each client, resolve issues to increase retention
- Answered customers' questions regarding products, prices and availability.
- Own end-to-end client relationships from onboarding, expectation management to ensuring on-time delivery of advertising products
- Responsible for a minimum of $500k/per year book of business + growing the client base
- Ensure client satisfaction/check-in program to, run a keep clients engaged through the advertising cycle
- Participate in high-level sales & strategy planning with publishers & corporate office
- Repeatedly known for exceptional client relations, compliments from clients over and over again for my friendly, caring & no-pressure sales style, informative, helpful approach, always available to help attitude
- Trained in consultative sales techniques to nurture business prospects and learn about their pain points, goals & needs
- Work with the production & design team leaders to ensure ad submissions translate to well-thought out, clear ads that meet client goals & expectations & will draw audience interest
- Assist with proofing process & quality control for magazines
- Assist clients with messaging & advertising direction, draft content & brainstorm branding ideas
- Translate ideas into effective advertising design & branding strategies
- Provide copywriting & copyediting services requiring extensive attention to detail & accuracy
Homes & Land Magazine / Inland Publishing
Sales & Production Coordinator, Email Marketing Manager
08.2015 - 07.2016
Job overview
- Plan strategy, messaging & execution of monthly company marketing & sales initiatives for 3 territories, 9-separate areas in Southern California, Hawaii, Arizona
- Manage all email marketing via Mailchimp
- Manage, plan & oversee social media strategy & customer servicing - Contributed to successful acquisition of 4 new magazine production contracts; work toward exceeding sales goals month after month, year after year - Attend local real estate networking events & tradeshows to promote our advertising packages to agents
Homes & Land Magazine / Inland Publishing
Marketing & Production Assistant
08.2013 - 07.2015
Job overview
- High Volume customer service representative for multiple regions & over 400+ clients - Gather, organize & prepare digital files for ad design, work with graphics team, proof clients - Cold Call lists of real estate agents to inform them & sell print digital advertising, inform re: promotions/sales - Manage social media posts, email marketing support - Copy edit magazine content, draft new content for clients & for corporate marketing - Manage production of 3 out of area publications, handling all client ad submission, customer service & design process
YMCA
Membership Services Representative
09.2012 - 05.2013
Job overview
- Managed facility, front desk, phones, membership sales, retention & acquisition programs - Facilitated/coordinated creation of the organizations first full 12-page program guide - Drafted content for Website, brochures, flyers & outdoor signage - Participated in membership initiatives leading to our team growing membership 13-20%, per quarter, the highest in the region
Executive Assistant / Marketing Coordinator
05.2011 - 08.2012
Job overview
- Provided support to Executive Director, including managing all admin projects, outbound marketing efforts, tracking & updating client files, data entry (50+wpm), scheduling & preparing official correspondence, reports & materials for internal & external meetings - Maintained & drafted copy for Website, bi-weekly e-newsletter & social media content - Planned grassroots community training & fundraising events, coordinated with professional network, community partners & vendors, managed event staff & volunteers - Developed relationships with local non-profits, public safety organizations & local businesses - Drafted correspondence to clients, community partners, lawyers & courts including advocacy statements, press releases, client progress reports & court updates - Participated in client intake process & maintaining confidential client files - Developed relationships with local media to gain earned coverage & leverage story opportunities - Coordinated promotional initiatives via traditional, digital & social media PR channels to increase fundraising, promote non-profit programming, special events & increase public awareness of domestic violence issues
Stearns Johnson Communications
Senior Account Executive
12.2008 - 04.2010
Job overview
- Managed PR tactics & account/client admin/project management (media relations, speaking/awards, competitive research, materials, messaging, PR plans, social media) & client communication/management for consumer technology, market research and green technology startups in Silicon Valley
- Developed relationships with media/analysts in lifestyle magazines, wireless, consumer electronics, plastics, and telecom trade publications - Drafted pitches, press releases, blog posts, social media commentary, byline articles & PR plans
- Maintained active Twitter, Facebook & LinkedIn campaigns for all clients, engaging in conversations with journalists, analysts, brand ambassadors, bloggers, investors & consumers
- Contributed to successful team management ensuring on-time deliverables & accurate client reporting - Secured & hosted over 40 media/analyst briefings at CES 2009 & 2010 resulting in 50+ articles each year; planned press event drawing over 150 key attendees; managed international press; provided support for three international trades hows
- Supported product launch campaigns resulting in widespread trade coverage & successful analyst & press tours Account Executive
Relations
LEWIS PR
01.2008 - 12.2008
Job overview
- Managed eight technology clients with a close knit team in the consumer electronics, wireless, internet security & telecommunications industries
- Led day-to-day client communication & reporting; managed internal team task delegation & status updates
- Developed relevant, long-term relationships with media & analyst representatives locally, nationally & internationally
- Planned two successful press tours with New York, San Francisco & Los Angeles media
- Led product review campaigns with tier-one business, trade & vertical publications securing over 100 placements in a variety of top-tier print newspapers, lifestyle magazines, IT weeklies & online outlets
- Secured trades show press briefings in the US & abroad at CEDIA, CES, CTIA, IFA, Mobile World Congress & Web 2.0
- Responsible for media strategy, audience targeting & positive coverage in top lifestyle magazines, Web 2.0, consumer & industry blogs & tier-one business pubs
- Led analyst outreach campaigns for mobile social networking, mobile gaming & security clients
- Drafted press releases, pitches, articles & PR plans; managed awards & speaking programs
Kristene Smith Public Relations
Project Manager
06.2004 - 11.2007
Job overview
- Managed & supported PR & marketing activities for government, non-profit, education, public safety and small-business contracts including: the FBI-Sacramento Branch, The Roberts Family Development Center, The City of Davis, New Faze Development, The City of Isleton, The Research & Policy Institute of California, The Mutual Assistance Network & Seismic Computer Management - Drafted press releases, pitches, marketing & Web copy for all clients; managed Website & marketing material design & development w/ third-party vendors
- Coordinated a variety of targeted community outreach programs to support objectives such as: - Increased number of minority female applicants to become FBI agents
- Resulted in Sacramento FBI branch receiving national honors for highest female recruitment
- Increased non-profit fundraising efforts for local child-care center via speaking events, in-person networking, media relations, tradeshows & marketing
Education
California State University
Masters of Arts from Integrated Marketing Communication
2022
California State University
Bachelor of Arts from Mediated Communication
2004
University Overview
Magna Cum Laude
Skills
- Customer Preferences
- Outreach Initiatives
- Product Branding
- Revenue Growth
- Client Rapport-Building
- Database Management
- Sales Development
- Service Assistance
- Corrective Actions
- Customer Consultations
- Effective Project Management
- Account Management
- Sales Target Setting
- Account Acquisition
- Customer Needs Assessments
- Inside and Outside Sales
- Customer Order Management
- Exceptional Negotiation Skills
- Product Promotion
- Territory Management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Inside Sales & Client Account Manager
Southern California & Arizona Territories, Homes & Land Magazine / Inland Publishing, Homes & Land Magazine
08.2016 - 12.2023
Sales & Production Coordinator, Email Marketing Manager
Homes & Land Magazine / Inland Publishing
08.2015 - 07.2016
Marketing & Production Assistant
Homes & Land Magazine / Inland Publishing
08.2013 - 07.2015
Membership Services Representative
YMCA
09.2012 - 05.2013
Executive Assistant / Marketing Coordinator
05.2011 - 08.2012
Senior Account Executive
Stearns Johnson Communications
12.2008 - 04.2010
LEWIS PR
Relations
01.2008 - 12.2008
Project Manager
Kristene Smith Public Relations
06.2004 - 11.2007
California State University
Masters of Arts from Integrated Marketing Communication
California State University
Bachelor of Arts from Mediated Communication
Similar Profiles
Joseph Cowart IIJoseph Cowart II
Licensed Realtor at Mossy Oak Properties Southern Land & HomesLicensed Realtor at Mossy Oak Properties Southern Land & Homes
Hannah HudsonHannah Hudson
Project Manager at Southern Comfort Land & HomesProject Manager at Southern Comfort Land & Homes
Davis LaughlinDavis Laughlin
Residential Realtor at Southern Homes & Land RealtyResidential Realtor at Southern Homes & Land Realty
HEATHER RICHMONDHEATHER RICHMOND
Inside Sales Manager/Sales Account Manager at RTS Packaging, LLC / A Sonoco CompanyInside Sales Manager/Sales Account Manager at RTS Packaging, LLC / A Sonoco Company
Dana PretnarDana Pretnar
Inside Sales- Sales Representative/Account Manager at ORACLE LIGHTINGInside Sales- Sales Representative/Account Manager at ORACLE LIGHTING