P&L Leader-Hospitality Expert- Business Development Manager- ServSafe Manager/Proctor
Overview
24
24
years of professional experience
Work History
General Manager
Coooper's Hawk Winery & Restaurant
Orland Park , IL
08.2011 - Current
Assistant General Manager 2015-2016
Restaurant and Culinary Manager 2013-2015
Team Member 2011-2013
Generate $14 Million in revenue annually
$120,000 in weekly onhands between wine, food and NA Bev
Manage a team of 143 team members and 10 managers.
Decreased Food Cost by 1.4%
Improved labor productivty
Increased our Wine Club 48%
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Established and maintained effective communication with staff members to ensure efficient operations.
Fostered an environment of continued development and professional excellence
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Defined long-term goals, conducted market analysis, and developed action plans to achieve those goals, ensuring alignment with the organization's vision and mission.
Adhere to policies, and manage and train others on standard operating systems and procedures.
Lead menu, system rollouts, and kitchen initiatives.
Maintain a safe and healthy work environment, and uphold food safety standards.
Recruited, interviewed, and hired qualified staff for open positions.
Developed, trained, and empowered employees to achieve key performance indicators.
Conducted employee evaluations to provide adequate feedback, and recognize quality performance.
Patient Care Technician & Phelbotomist
McNeal Hospital
Berwyn , Il
01.2001 - 08.2023
Intake of patients
All bedside patient care under the direction of the lead nurse
Vitals and Medical Notes
Collect Patient Information
Blood and sample collection
Patient and family support
Education
School of Professional Studies - Human Resources SHRM
Northwestern University
Evanston, IL
01-2024
Sommelier - Sommelier Level II
Kendall College
Chicago
01-2012
ServSafe Manager And Proctor -
ServSafe
Illinois
Some College (No Degree) - Nursing
Moraine Valley Community College
Palos Hills, IL
Skills
Business Operations
Leadership and Team Development
Customer Experience
Labor Management
Inventory Oversight
Regulatory Compliance
Business Administration
Fiscal Responsibility
Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite
Timeline
General Manager
Coooper's Hawk Winery & Restaurant
08.2011 - Current
Patient Care Technician & Phelbotomist
McNeal Hospital
01.2001 - 08.2023
School of Professional Studies - Human Resources SHRM