Nicole Marie Byrd

Results-driven Human Resources Professional bringing 10+ years in achieving positive human resources results for both small and large scale business operations. Recognized for success in recruiting, retaining, and supporting a diverse workforce and driving change in workplace culture. Talented in bridging gaps between labor and management to achieve human resource objectives. Driven and decisive with passion for building and retaining highly effective teams. Proactive in meeting company issues head-on with a creative and innovative approach. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business partners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner.

• Partnered with local refugee centers to create a talent pipeline that increased minority hiring by 78%.
• Created multi-language recruitment materials and partnered with ESL programs to support minority recruitment practices. This resulted in a 80% increase in under represented minority retention rates.
• Created Rapid Response Recruitment Program which decreased the time that laid off workers spent on unemployment by 68% using targeted recruitment strategies in areas where layoffs were taking place.
• Created culture sharing events that increased employee engagement over 73% as well as increased retention of minority employees by 84%.
• Reduced operating costs by 15% by successfully merging the Judicial and Legislative branch's HR functions into the Executive branch's talent management system
• Reduced employee grievances by 66% by creating an anonymous reporting tool that enabled senior leadership to be proactive in resolving employee conflicts and issues
• Lowered turnover rate from 27% to 6% by creating and implementing a non-monetary employee recognition and incentive program, that was eventually adopted nationwide
• Trained over 600 technicians for certification test with a 100% passing rate. Resulting in my district having the highest number of certified technicians in the Southeast region.