Nicole Hernandez
Sales
Covina,CA
Summary
Dynamic Account Manager offering 13 years of professional expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager
UFPI
06.2022 - 07.2023
- Addressed problems with accounting, billing, service delivery to maintain and enhance client satisfaction.
- Built, strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development
- Liaised between account holders through various departments.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Increased sales by 10% by up-selling
- Educated clients on new products or services to increase customer engagement with brand.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Office Manager
Crystal Flooring
08.2018 - 06.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed over 50 customer calls per day
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Set aggressive targets for employees to drive company success and strengthen motivation
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Accounts Receivable/Accounts Payable Specialist
Urban Global
08.2010 - 01.2018
- Matched purchase orders with invoices while recording necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated invoices upon receipt of billing information while tracking collection progress.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues
- Managed electronic payment systems to streamline payment processes and reduce errors
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Skills
- Prospecting and Cold Calling
- Regional Accounts
- Selling Advertising
- Issue Resolution
- Order Management
- Event Planning
- Expense Control
- Account Management
- Time Management
- Verbal and Written Communication
- Managing Multiple Tasks
- Order Processing
Certification
Notary
Timeline
Account Manager
UFPI
06.2022 - 07.2023
Office Manager
Crystal Flooring
08.2018 - 06.2023
Accounts Receivable/Accounts Payable Specialist
Urban Global
08.2010 - 01.2018