Summary
Overview
Work History
Education
Timeline
Skills
Generic
NICOLE HUYNH

NICOLE HUYNH

Woodinville,WA

Summary

Accomplished leader adept at fostering collaborative teams and driving performance through motivation and analytical problem-solving. Proven ability to build strong customer relationships and leverage sound judgment for independent decision-making that contributes to organizational success. Dedicated to empowering employees through training, engagement initiatives, and positive reinforcement to maximize productivity and morale.

Overview

16
16
years of professional experience
1
1
Language

Work History

Lead Services Enablement Manager

UKG
01.2024 - 07.2024
  • Developed, designed, and delivered specialized project management training programs for internal implementation team, tailored to unique requirements of SaaS HR, payroll, and time management software implementations.
  • Developed training materials, including presentations, guides, tutorials, and exercises, that effectively communicate synergy between project management principles and use of our software products.
  • Conducted interactive and informative training sessions, workshops, and webinars, focusing on enabling implementation team to manage projects effectively and ensure successful software deployments.
  • Provided post-training support by addressing questions, clarifying concepts, and providing guidance on real-world implementation scenarios.
  • Leveraged participant feedback to refine training content and delivery methods.
  • Stayed current with advancements in project management methodologies, SaaS software trends, and implementation best practices to enhance quality of training programs.
  • Collaborated closely with internal stakeholders, including project managers, software developers, and subject matter experts, to integrate software-specific knowledge into training content.
  • Provided insights and recommendations to PMO on improving project management processes based on observed training outcomes.
  • Fostered culture of continuous learning within implementation team and encouraged application of learned project management techniques in their daily activities.
  • Managed key strategic initiatives within PM community, driving updates to project schedules and project maps, and helping to increase employee engagement across global services through various initiatives while partnering cross-functionally.

Senior Services Project Manager

UKG
10.2021 - 01.2024
  • Mentored new PM team members, assisting them in learning process and learning how to be effective on team.
  • Collaborated with other team members on strategic initiatives to provide representation for mid-market delivery.
  • Contributed to revamped PM Fundamentals training with Learning team; contributed as Mid-Market Joint PM.
  • Collaborated with PM Center of Excellence members to present on Project Manager roles and responsibilities at annual Partner Connections event.
  • Managed projects to ensure compliance with methodology standards and recommend appropriate changes to improve delivery and consistency of customer experience.
  • Collaborated with colleagues to facilitate workshops and presentations aimed at improving current processes and integrating process improvements.
  • Maintained open communication with leadership team on PM COE initiatives, MP1, and cross-functional initiatives.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase. Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Lead Project Manager

Ascentis (acquired By UKG 12/2021)
09.2017 - 10.2021
  • Managed day-to-day activities and provided leadership to the project team; promoted collaboration, productivity, and adherence to department policies and procedures.
  • Mentored and motivated project team members to take positive action and take accountability for their portfolio of assigned projects.
  • Provided on-going reconciliation between strategic direction, long-term departmental goals, and individual professional development.
  • Collaborated with cross-functional team members to identify and quickly address training needs and process gaps.
  • Provided consultative expertise to client, including guiding clients through key decisions and trade-offs to maintain project scope and timeline.
  • Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives
  • Led the development of comprehensive project plans, incorporating scope definition, risk mitigation strategies, and budgeting considerations.
  • Adapted swiftly to changing business requirements or unforeseen challenges without compromising on deliverables or timelines.
  • Managed multiple projects of varying size and scope for mid-market, enterprise, and public sector clients; average project portfolio of 15–20 accounts.
  • Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.

Implementation Project Manager

Ascentis
08.2017 - 09.2019
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Facilitated customer project kick-off calls, team introductions, defined project cadence, and developed an on-going customer communication plan.
  • Managed 15+ projects, ensuring quality and timely delivery.
  • Identified, formalized, and executed best practices in onboarding, implementation, and project management to meet the client's HCM/WFM needs.
  • Collaborated with various team members (internal and external) to resolve project and process issues in a timely manner and document any issues.
  • Partnered with leadership and peers to develop new processes and tools to improve the performance and effectiveness of the implementation life cycle.

Implementation Manager

Payroll Systems Inc
05.2013 - 08.2017
  • Performed needs analysis to ensure a suite of products fulfilled needs and expectations of client while adhering to local, state, and federal guidelines.
  • Conducted extensive testing of product releases prior to launch to ensure product functionality.
  • Frequently initiated and developed processes for improving implementation life cycle for internal and external customers.
  • Liaised with brokers, carriers, and vendors to establish and enhance client's relationship.
  • Provided consultative approach with business partners and end users to minimize need to customize products and services.
  • Guided clients through full-cycle implementation process and provided stakeholders with weekly project health reports.
  • Communicated with clients to review contracts, answer questions, and determine special circumstances.
  • Scheduled, developed, managed, and executed project plans to implement full suite of products for new and existing client base.
  • Oversaw project management team to ensure timely, effective, and efficient performance of PM responsibilities.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.

HRIS Specialist

Finnegan, Henderson Et Al
05.2008 - 05.2013
  • Ensured integrity of HRIS data; took proactive steps to ensure on-going data management stayed in alignment across multiple platforms.
  • Processed COBRA reinstatements and terminations to include updating systems, creating documentation, and notifying insurance providers.
  • Analyzed HR processes and made recommendations for improvements; oversaw specifications, development and implementation of new or redesigned systems, reporting, and procedures to ensure efficient business processes.
  • Assisted with annual salary survey and developed, analyzed, and updated company salary budget reports.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Education

Business Administration And Management

Seattle Community College
Seattle, WA
04.1999

Business Administration

Northern Virginia Community College
Alexandria, VA

Timeline

Lead Services Enablement Manager

UKG
01.2024 - 07.2024

Senior Services Project Manager

UKG
10.2021 - 01.2024

Lead Project Manager

Ascentis (acquired By UKG 12/2021)
09.2017 - 10.2021

Implementation Project Manager

Ascentis
08.2017 - 09.2019

Implementation Manager

Payroll Systems Inc
05.2013 - 08.2017

HRIS Specialist

Finnegan, Henderson Et Al
05.2008 - 05.2013

Business Administration And Management

Seattle Community College

Business Administration

Northern Virginia Community College

Skills

  • Complex Problem-Solving
  • Verbal and written communication
  • Staff Training and Development
  • Organization and Time Management
  • Cross-Functional Teamwork
  • Leadership & coaching
  • Applications: ServiceNow, Salesforce, Jira, Smartsheet, TaskRay, Visio, Adobe, Trello, Canva,
  • Employee Coaching and Mentoring
  • Performance Evaluations

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