Nicole Nieman
Somerset,WI
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and stakeholder engagement, ensuring seamless collaboration across departments. Thrive in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Highly experienced Program Director with proven success in managing complex projects. Adept at strategic planning, budgeting, and team leadership. Skilled in fostering partnerships and driving change to achieve program goals. In previous roles, have successfully launched new initiatives and streamlined processes for improved efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Director - Veterinary Technology
Dakota County Technical College
Rosemount, MN
01.2017 - Current
- Provide oversight, guidance, and direction while implementing and developing a new Veterinary Technology program.
- Created and implemented new policies and procedures for the program.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Managed RFP processes for the program including drafting, editing, compliance and deadlines.
- Researched funding opportunities to support program initiatives.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Recruited, hired, trained, supervised, coached, and evaluated personnel outcomes.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Compiled reports on program outcomes for internal and external stakeholders.
- Negotiated contracts with vendors as needed for supplies or services related to the program.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Managed program operations and provided strategic leadership for workers.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Spearheaded program planning and staff development to promote growth.
- Wrote proposals and reports for general and specific program support.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
Surgical Research Technician
Surpass Inc.
Osceola, WI
11.2016 - 09.2018
- Assist in supporting surgical procedures, including surgical preparation, anesthesiology, pre and post-operative care, other routine animal care.
- Developed and maintained laboratory protocols for performing experiments.
- Conducted data analysis to evaluate test results and identify trends.
- Prepared samples for analysis, including sample filtration, centrifugation, and dilution.
- Performed routine maintenance on lab equipment such as pipetting devices and balances.
- Maintained records of research activities such as experimental notes, data logs, and other documents.
- Provided support for the development of new methods or processes related to research projects.
- Managed inventory levels of laboratory supplies by tracking usage and ordering new materials when needed.
- Calibrated analytical instruments according to established protocols prior to use in experiments.
- Processed biological specimens for histological examination under microscope.
- Tracked progress of multiple projects simultaneously while meeting deadlines.
- Collaborated with team members on designing strategies for project completion.
- Implemented quality control measures throughout experimental process by verifying accuracy of data collection.
- Troubleshot technical issues that arose during course of experiments.
- Provided technical advice regarding best practices for conducting research studies.
- Collected data and performed laboratory experiments using standards and protocols.
- Cleaned and sanitized work areas consistently to avoid errors in data and research.
- Trained new members of team in various lab techniques and equipment maintenance and operation.
- Mitigated workflow downtime by efficiently managing experiment setup and completion.
- Modified and created recipes to enhance process functionality that maximizes material usage and ensures efficiency and cost savings.
- Participated in regular training sessions to stay updated on technological and methodological advances.
- Provided technical support and guidance to junior staff and interns.
- Maintained and calibrated laboratory equipment to ensure operational efficiency.
Program Chair - Veterinary Technology
Globe University
Lakeville, Woodbury, MN
06.2012 - 12.2016
- Maintain program specific accreditation requirements (AVMA, OSHA, DEA, IACUC etc.) through bi-annual and annual reporting to each accrediting body and lead all onsite visits.
- Provided leadership in developing, monitoring and evaluating policies and procedures related to organizational operations.
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Compiled reports on program outcomes for internal and external stakeholders.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Managed program operations and provided strategic leadership for workers.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Spearheaded program planning and staff development to promote growth.
- Hired and developed staff members to collaboratively achieve program goals.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Devised evaluation strategies to monitor performance and determine need for improvements.
Executive Program Chair - Veterinary Technology
Globe University
Woodbury, MN
01.2015 - 06.2016
- Oversight of an additional five campuses, including my primary campus/program, for ongoing support with program management, regulation, outcomes, and regulatory compliance.
- Primarily responsible for restructuring and rewriting the Veterinary Technology program, courses, essential skills, master syllabi, and all other programmatic protocols in 2016.
- Maintain program specific accreditation requirements (AVMA, OSHA, DEA, IACUC etc.) Through biannual and annual reporting to each accrediting body, and lead all onsite visits.
- Provided leadership in developing, monitoring and evaluating policies and procedures related to organizational operations.
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Developed strategic plans to ensure successful program operations.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Monitored performance metrics to evaluate effectiveness of programs.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Compiled reports on program outcomes for internal and external stakeholders.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Managed program operations and provided strategic leadership for workers.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Spearheaded program planning and staff development to promote growth.
- Hired and developed staff members to collaboratively achieve program goals.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Devised evaluation strategies to monitor performance and determine need for improvements.
Surgical Research Technician
Surpass Inc.
Osceola, WI
08.2011 - 06.2012
- Assist in supporting surgical procedures, including surgical preparation, anesthesiology, pre and post-operative care, other routine animal care.
- Post-operative and critical care documentation and procedures.
- Developed and maintained laboratory protocols for performing experiments.
- Conducted data analysis to evaluate test results and identify trends.
- Prepared samples for analysis, including sample filtration, centrifugation, and dilution.
- Performed routine maintenance on lab equipment such as pipetting devices and balances.
- Maintained records of research activities such as experimental notes, data logs, and other documents.
- Provided support for the development of new methods or processes related to research projects.
- Managed inventory levels of laboratory supplies by tracking usage and ordering new materials when needed.
- Calibrated analytical instruments according to established protocols prior to use in experiments.
- Processed biological specimens for histological examination under microscope.
- Tracked progress of multiple projects simultaneously while meeting deadlines.
- Collaborated with team members on designing strategies for project completion.
- Implemented quality control measures throughout experimental process by verifying accuracy of data collection.
- Troubleshot technical issues that arose during course of experiments.
- Provided technical advice regarding best practices for conducting research studies.
- Collected data and performed laboratory experiments using standards and protocols.
- Cleaned and sanitized work areas consistently to avoid errors in data and research.
- Trained new members of team in various lab techniques and equipment maintenance and operation.
- Mitigated workflow downtime by efficiently managing experiment setup and completion.
- Modified and created recipes to enhance process functionality that maximizes material usage and ensures efficiency and cost savings.
- Participated in regular training sessions to stay updated on technological and methodological advances.
- Provided technical support and guidance to junior staff and interns.
- Maintained and calibrated laboratory equipment to ensure operational efficiency.
Lead Data Analyst
Midwest Veterinary Supply
Lakeville, MN
09.2009 - 08.2011
- Identify all contract and promotional programs for the Company to obtain manufacturer reimbursement thru communication with appropriate purchasing, marketing and/or sales personnel.
- Developed and implemented project plans, budgets, schedules, and objectives.
- Managed and tracked project progress using appropriate tools and techniques.
- Conducted meetings with clients to discuss project scope and deliverables.
- Reviewed contracts to ensure compliance with customer requirements.
- Coordinated internal resources and third-party vendors for the successful completion of projects.
- Provided recommendations on how to improve the current database structure based on analysis results.
- Collaborated with stakeholders to define business requirements and objectives related to data analysis projects.
- Performed ETL tasks such as transforming raw source files into a usable format for analytics purposes.
- Identified trends and insights from large datasets through exploratory analysis and statistical modeling techniques.
- Maintained accurate records of all processes used in creating reports and presentations for senior management.
- Reviewed existing systems for areas of improvement or optimization opportunities.
- Developed custom queries using SQL programming language to extract meaningful information from large datasets.
- Identified needs of customers promptly and efficiently.
- Provided technical support for existing reports, dashboards or other tools.
- Gathered and organized data to analyze current industry trends.
- Collected, tracked and evaluated current business and market trend data.
- Generated standard or custom reports summarizing business, financial or economic data.
- Managed diverse projects for data capture, storage and forecast analysis.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
Practice Manager/Lead Veterinary Technician
Banfield the Pet Hospital
Saint Paul, MN
01.2006 - 09.2009
- Assist in supporting all routine surgical and dental procedures, including pre surgical preparation, anesthesiology, post-operative care, and any additional care as needed.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with OSHA, the Minnesota Department of Health, AVMA, IACUC, and other regulatory agencies in regard to regulations concerning patient privacy rights and required maintenance.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Ensured compliance with relevant state laws governing healthcare practices.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion while keeping medical information private.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Recruited, hired and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assisted veterinarians in performing medical procedures, such as administering vaccinations and drawing blood.
- Monitored patient health, including vitals and post-operative care.
- Provided technical support to veterinary staff during examinations and surgeries.
- Maintained accurate patient records, including updating vaccine histories and filing documents.
- Educated clients on proper pet care, nutrition, and preventive health measures.
- Ordered medications, supplies, equipment, and diagnostic tests for the clinic.
- Performed laboratory testing such as fecal analysis, urinalysis, cytology, hematology, serology, biochemistry testing.
- Administered anesthesia to animals prior to surgical procedures.
- Prepared animals for surgery by clipping fur or taking radiographs.
- Ran routine laboratory tests like fecal exams or skin scrapings using microscopes or other specialized equipment.
- Restrained animals during examination or treatment with minimal stress to the animal.
- Cleaned and sterilized instruments used in medical treatments according to established protocols.
- Advised owners on how to administer prescribed medications at home.
- Provided first aid treatments for minor injuries or illnesses until a veterinarian was available.
Veterinary Technology Instructor
Argosy University
Eagan, MN
01.2008 - 07.2009
- Prepare lesson plan and syllabus for each lecture/lab session every semester, outline, complete and administer daily/weekly objectives.
- Developed and implemented instructional materials for technology classes.
- Provided individualized instruction to students in the use of various software programs.
- Created and maintained a positive learning environment for all students.
- Demonstrated effective classroom management techniques when teaching technology courses.
- Evaluated student progress and provided feedback to ensure understanding of concepts being taught.
- Collaborated with colleagues to develop innovative strategies for teaching technology-related topics.
- Conducted periodic assessments of student knowledge levels in order to improve instruction methods.
- Maintained up-to-date records of student attendance, grades, and progress reports.
- Advised students on career options related to their field of study in technology.
- Maintained current knowledge of emerging trends and best practices in educational technology.
- Encouraged critical thinking skills by having students solve problems using technology.
- Organized field trips for students to visit companies that work with cutting edge technologies.
- Integrated multimedia tools into the classroom experience such as videos, podcasts, simulations.
- Devised project-based assignments to create opportunity for hands-on practice and skill building.
- Developed written instructions and handouts to supplement course lectures.
- Scored student assignments to measure comprehension.
- Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures.
- Collaborated with fellow instructors to continually improve and refine program curriculum.
- Planned and prepared lectures and lessons covering areas of veterinary technology.
- Evaluated and adjusted course curriculum based on student overall performance and assessments.
- Researched new industry workplace needs to tailor coursework for students' future success.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Complied with established teaching and industry standards in all lessons to best prepare students for future employment.
- Taught students vital vocational skills to help each get job in desired career areas.
- Prepared and administered activity plans and assessments to check student knowledge and progress.
- Facilitated tutoring and remedial instruction in core academic areas.
Education
AAS Veterinary Technology -
Argosy University
06.2006
Skills
- Customer service experience
- Strategic leadership
- Policy and procedure improvements
- Business oversight
- Performance standards and analysis
- Policy Implementation
- Operations Oversight
- Financial Management
- Staff Development
- Lesson Planning
- Group and individual instruction
- Budget Administration
- Curriculum Development
- Differentiated Instruction
- Classroom Management
- Regulatory Compliance
- Budget coordination
- Innovation and Creativity
- Student Counseling
- Organizational Leadership
- Budgeting and financial management
- Program Leadership
- Partnership Development
- Compliance Management
- Student Records Management
- Personnel Supervision
- Strategic Planning
- Business Management
- Academic advisement
Affiliations
- NAVTA
- MAVT
- AVTE
- MVMA
- ACICS
- AVMA
- MCCA
Personal Information
Title: CVT
Awards
- Excellence Award in Applied Learning, 2014
- Faculty Member of the Year, 2013
- Faculty of the Quarter, 2013
- Presenter/Speaker, Minnesota Career College Association, 2013
Accomplishments
- Previous President of state veterinary technician association.
- Accomplished Continuing Education speaker.
Certification
- Credentialed Veterinary Technician
References
References available upon request.
Timeline
Program Director - Veterinary Technology
Dakota County Technical College
01.2017 - Current
Surgical Research Technician
Surpass Inc.
11.2016 - 09.2018
Executive Program Chair - Veterinary Technology
Globe University
01.2015 - 06.2016
Program Chair - Veterinary Technology
Globe University
06.2012 - 12.2016
Surgical Research Technician
Surpass Inc.
08.2011 - 06.2012
Lead Data Analyst
Midwest Veterinary Supply
09.2009 - 08.2011
Veterinary Technology Instructor
Argosy University
01.2008 - 07.2009
Practice Manager/Lead Veterinary Technician
Banfield the Pet Hospital
01.2006 - 09.2009
AAS Veterinary Technology -
Argosy University
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