Nicole P. INGA
Woodside,NY
Summary
Sustain a teamwork mind frame, assisting other's by following company policies, gain leadership and maintain communication
Overview
9
9
years of professional experience
Work History
FACILITY MANAGER/HOUSEKEEPER/COSTUMER SERVICE
Sunshine Unlimited
Manhattan, NY
04.2023 - Current
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Resolved customer complaints pertaining to facility-related matters quickly and effectively.
- Supervised personnel responsible for maintaining groundskeeping activities at the facility.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Implemented policies related to health and safety regulations at the workplace premises.
- Created processes to improve operational efficiency within the facility's departments.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
COSTUMER SERVICE/HANGER
03.2021 - 09.2022
- Provide excellent costumer service according to HANGER standards on the selling floor, in the fitting room and at the cash wrap
- Actively work with product by stocking, hanging, displaying and merchandising per HANGER guidelines to maximizes selling opportunities
- Protect the security of cash and other assets according to the store guidelines
- Answer the phone courteously and promptly
- Work effectively with team members to ensure the selling floor, cash wrap, fitting rooms are clean and well maintained per HANGER standards.
Library Administrative Assistant
UEES
GUAYAQUIL, ECUADOR
07.2016 - 05.2019
- Assisted with maintaining a clean environment throughout the facility.
- Processed new acquisitions including cataloging items into the collection database.
- Ordered supplies needed for daily operations at the library.
- Managed circulation desk activities such as check-in and check-out of materials, issuing cards, collecting fines.
- Maintained library records, inputting and updating information in the computer system.
- Organized physical materials such as books, magazines, newspapers, and other documents.
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Maintained accurate library records for inventory of periodicals and books.
- Operated networked and standalone PCs, photocopier, fax machine, and scanner.
RECEPTIONIST/SUPPLIES AND EQUIPMENT ASSIASTANT
GENERALI INSURANCE COMPANY
GUAYAQUIL, ECUADOR
06.2015 - 07.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Education
High School Diploma -
UNIDAD EDUCATIVA BILINGÜE "NUEVA SEMILLA"
GUAYAQUIL, ECUADOR02-2015
Skills
- Computer skills
- Guest services
- Time management
- Ability to multitask
- Operational efficiency and safety
Volunteer Experience
- Coached peewee baseball instituting teamwork, leadership, respecting one another
- Volunteer dog and cat sitting (Animal lover)
- Team captain of volley ball team
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
FACILITY MANAGER/HOUSEKEEPER/COSTUMER SERVICE
Sunshine Unlimited
04.2023 - Current
COSTUMER SERVICE/HANGER
03.2021 - 09.2022
Library Administrative Assistant
UEES
07.2016 - 05.2019
RECEPTIONIST/SUPPLIES AND EQUIPMENT ASSIASTANT
GENERALI INSURANCE COMPANY
06.2015 - 07.2016
High School Diploma -
UNIDAD EDUCATIVA BILINGÜE "NUEVA SEMILLA"
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