Nicole Paige Cooley
Kodiak
Summary
Dynamic and strategic professional with a proven track record, enhancing team performance and customer satisfaction through exceptional service and efficient operations. Skilled in warehousing operations and critical thinking, adept at troubleshooting and optimizing processes for peak efficiency. Achieved significant improvements in departmental performance, demonstrating strong organizational and leadership abilities.
Experienced with overseeing packaging operations, ensuring efficiency and quality standards. Utilizes strong problem-solving skills and attention to detail to optimize processes. Track record of effective team leadership and resource management.
Overview
4
4
years of professional experience
Work History
Bar Lead/Packaging Manager
Elixart
11.2020 - 12.2024
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.
- Conducted root cause analysis on recurring issues, developing corrective actions plans that led to significant improvements in the overall performance of the department.
- Optimized warehouse space utilization by implementing effective inventory management systems for packaging materials.
Receptionist
Vela Spa
05.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Associate of Arts - Interior Design
Art Institute of Atlanta
Atlanta, GAHerbalism Certification
Grassroots Herbalism
Grass Valley, CA08-2018
Herbalism Certification
Green Medicine Herb School
Grass Valley, CA04-2016
Skills
- Workplace safety
- Warehousing operations
- Organization skills
- Production planning
- Telephone skills
- Packaging design
- Upselling strategies
- Data inputting
- Office administration
- Product inspection
- Critical thinking
- Troubleshooting skills
- Strategic thinker
Timeline
Receptionist
Vela Spa
05.2021 - 08.2021
Bar Lead/Packaging Manager
Elixart
11.2020 - 12.2024
Associate of Arts - Interior Design
Art Institute of Atlanta
Herbalism Certification
Grassroots Herbalism
Herbalism Certification
Green Medicine Herb School
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