Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole "Paige" Gary

Graham,TX

Summary

Driven and detail-oriented professional with a strong background in food service and customer satisfaction, honed at Sonic and other establishments. Excelled in maintaining health codes compliance and enhancing guest experiences, showcasing exceptional organizational skills and a friendly attitude. Proven ability to thrive under pressure, ensuring efficient service and 100% order accuracy.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable fun experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Reliable and providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.

Overview

7
7
years of professional experience

Work History

Shaved Ice

Todd Estridge
05.2012 - 09.2012
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Scooped ice into cups while remaining mindful of portion sizes.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Carhop

Sonic
04.2015 - 11.2015
  • Memorized orders and maintained 100% accuracy in high-traffic times.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Answered guest questions and promoted special products.
  • Balanced orders on trays weighing over 10lbs and delivered them to cars.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Shotgirl

Denim and Diamonds Bar
11.2015 - 02.2016
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Collected payment for shots served, balanced cash receipts and maintained accurate cash drawer.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with shots after delivery, taking action to correct any problems.
  • Deescalated situations that could lead to potentially dangerous outcomes, while keeping surrounding people, and myself, safe.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Carhop

Sonic
09.2018 - 12.2018
  • Memorized orders and maintained 100% accuracy in high-traffic times.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Answered guest questions and promoted special products.
  • Balanced orders on trays weighing over 10lbs and delivered them to cars.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

GED -

Vernon College
Vernon, TX
02-2012

Skills

  • Order coordination
  • Food handling
  • Food service regulations
  • Efficient under pressure
  • Ordering procedures
  • Mathematically adept
  • Fast food customer service
  • Personal hygiene
  • Fast and efficient
  • Friendly attitude
  • Works Well Under Pressure
  • Guest satisfaction
  • Excellent customer service
  • Health codes compliance
  • Team training and development
  • Organization and planning
  • Efficient time management
  • Sanitization
  • Dependable and responsible
  • Teamwork

Timeline

Carhop

Sonic
09.2018 - 12.2018

Shotgirl

Denim and Diamonds Bar
11.2015 - 02.2016

Carhop

Sonic
04.2015 - 11.2015

Shaved Ice

Todd Estridge
05.2012 - 09.2012

GED -

Vernon College

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Nicole "Paige" Gary