Nicole Perez-Nieto
Chicago,IL
Summary
Experienced office professional with a strong focus on efficient operations and support. Demonstrated ability to effectively manage schedules, coordinate events, and handle communications. Proven track record of fostering team collaboration and adaptability in dynamic environments. Known for reliability in meeting deadlines and consistently achieving results. Proficient in Microsoft Office Suite, project management, and providing exceptional customer service.
Overview
17
17
years of professional experience
Work History
Office Coordinator
Acero Victoria Soto High School
08.2011 - 10.2024
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Maintain scheduling and event calendars
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved office operations by automating client correspondence, record tracking and data communications.
Special Education Paraprofessional
Acero Victoria Soto High School
01.2019 - 01.2022
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Supervise students in classrooms, halls, cafeteria, school yard, gymnasium, or on field trips
- Enforce administration policies and rules governing students
- Discuss assigned duties with classroom teachers to coordinate instructional progress
- Observe student performance and record relevant data to assess progress
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Facilitated social skills development through targeted group activities, promoting positive peer relationships and increased self-confidence among special education students.
Assistant Dean of Culture
Acero Victoria Soto High School
11.2016 - 01.2019
- Managed, audited and strategically improved detention structures
- Accurately managed discipline and attendance data
- Developed Soto's first ever all female restorative structure
- Enforce the vision of school culture and climate as set by teachers and advisors
- Develop interventions for students, in tandem with parents, counselors, special education teachers, and advisors who do not adhere to school’s vision
- Promoted diversity and inclusion within the college community through targeted outreach and program development.
- Established strong partnerships with external organizations for research collaborations, internships, and job placement opportunities.
- Supervised coordinators and assisted with review of student requests for assistance.
- Initiated crucial discussions on mental health resources available on campus leading to increased awareness amongst students.
- Coordinated collection and analysis of data related to student registration, course offerings and enrollment processes.
- Collaborated with other departments to create interdisciplinary learning opportunities for students.
- Oversaw student services and student retention.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Telecommunications Operator
Rush University Medical Center, RUMC
07.2007 - 10.2011
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained up-to-date knowledge of emergency call procedures.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Operated digital paging system to notify recipients of incoming calls.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
Skills
- Customer Service
- Proficient in Microsoft Applications
- Oracle
- IMPACT/SSM
- PeopleSoft
- Power School
- AM COM
- Schedule Coordination
- Office Administration
- Office Management
- Administrative Support
- File Organization
Timeline
Special Education Paraprofessional
Acero Victoria Soto High School
01.2019 - 01.2022
Assistant Dean of Culture
Acero Victoria Soto High School
11.2016 - 01.2019
Office Coordinator
Acero Victoria Soto High School
08.2011 - 10.2024
Telecommunications Operator
Rush University Medical Center, RUMC
07.2007 - 10.2011
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