NICOLE R. DUCKETT
Severna Park,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Retail Quality Administrator
Sandy Spring Bank
Columbia, MD
10.2022 - Current
- Perform monthly audits that are provided by a third party.
- Process daily automated cleaning house (ACH) payments on the borrower's behalf.
- Manage daily reports.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs.
- Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
- Maintain spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices for payment from several vendors.
- Handled confidential documents in an organized fashion, according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Communication with attorneys.
Consumer Post Closer
Sandy Spring Bank
Columbia, MD
03.2020 - 10.2022
- Checked accuracy and completeness of all paperwork
- Managed disbursements, cut and processed checks and mailed correspondence
- Reviewed and validated details of loan applications and closing documentation
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed post-closing quality control evaluations of originated mortgage loans
- Oversaw paperwork processing for Home Equity, Auto, Personal, and Home Equity loans
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Set up, stored and updated customer files, department records and regulatory paperwork
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
- Consulted with outside vendors to identify and resolve loan closing issues
- Conducted pre-funding and funding activities for over 100 monthly applications
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Teller Supervisor
Sandy Spring Bank
Annapolis, MD
05.2017 - 03.2020
- Maintained friendly and professional customer interactions
- Counted, verified and handled bank deposits and armored car transactions
- Executed wire transfers, stop payments and account transfers
- Established rapport with new clients to increase satisfaction and loyalty
- Handled various accounting transactions
- Conducted regular proof work and followed up on chargebacks and deposit corrections
- Calculated fees due, interest and change for customer transactions
Teller Supervisor
PNC Bank
Annapolis, MD
04.2006 - 05.2017
- Examined tellers' reports of daily transactions for accuracy
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
Skills
- Team-building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Self-Motivated
- Attention to Detail
- Problem-Solving
- Document control
Accomplishments
The years I've worked, I have developed multiple skills on the job. I had my own successful children daycare for 5 years and all that goes into running a business. After I closing my daycare business, I got into banking. The first bank I worked for was Mercantile Annapolis Bank Trust and a part time teller then full time teller. I was apart of the banks acquisition with PNC Bank, I continued to be a full time teller. I became a teller supervisor and I was responsible for over 20 employees. I've trained, problem solved, did scheduling and conducted one-on-one plus organized team bonding events. Became one of the highest revenue referral for wealth management. I left that company and started working for Sandy Spring Bank as a teller supervisor. I brought my skills I developed. During Covid, I was promoted to corporate as consumer post closing. A position I did not have any experience in but, was able to succeed. I then moved to retail collection, again in a role I had no experience but, learning everyday.
Affiliations
I've has the privilege of volunteering on several auction committees at my children's school and for a non-profit organization helping to raise several thousands to support the cause. I also have mentor and empowering the youth and young women. I enjoy baking, traveling and must importantly spend time with family.
Timeline
Retail Quality Administrator
Sandy Spring Bank
10.2022 - Current
Consumer Post Closer
Sandy Spring Bank
03.2020 - 10.2022
Teller Supervisor
Sandy Spring Bank
05.2017 - 03.2020
Teller Supervisor
PNC Bank
04.2006 - 05.2017