Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole R Vera

Albuquerque,NM

Summary

Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, Reliable and driven, with strong time management and prioritized abilities, hardworking and committed to getting each job done as quickly, efficiently and safely as possible.

Overview

7
7
years of professional experience

Work History

Store Manager

Amnesia Dispensary
Albuquerque, NM
09.2022 - Current
  • Updated POS system with new products and promotional offers.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Ensured compliance with safety regulations and company policies.
  • Planned special promotions or discounts based on market trends.
  • Maintained accurate records of employee performance reviews.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.

MVD AGENT

STATE OF NEW MEXICO MVD
Albuquerque, NM
07.2017 - 12.2023
  • Meet and greet MVD customers, issue New Mexico drivers' licenses, CDLs, and license plates, process titles, title transfers, and vehicle registrations, conducting VIN inspections and road tests
  • Utilize MVD's data systems to process vehicle and driver transactions
  • Review each transaction's supporting documentation to ensure compliance with state and federal law
  • Receive and processes, accounts for payment for transactions conducted in person, or by mail or by phone
  • Accompany drivers on road tests or to conduct VIN inspections
  • Train new employees assign and evaluate job tasks process flows to ensure work is completed on-time and efficiently, provides feedback on new policies and procedure.

Customer Service

Southwest Airlines Customer Service
11/01/2015-04/30/2017
  • To people desiring to travel, by determining and recommending the service that meet's the Customers' needs
  • Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of space
  • Finalizes sales of Southwest Airlines flights, confirm reservations

Tier, Technical Support

T-Mobile
03/01/2014-08/31/2015
  • Provide expert technical support and solutions customers
  • Troubleshooting calls about the network system and device issues clarify their concerns, pinpointing the cause of the problem and finding a resolution
  • Work with a team to develop and propose solutions to meet technical needs for our customers
  • Provide first and second level support for problem determination, new installations, upgrades of hardware and software for all support issues.

Customer Service Representative

Verizon Wireless Customer Service
03/01/2011-02/28/2014
  • Sell all products and services offered by 4G Wireless
  • Meet all sales objectives
  • Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
  • Maintain strong knowledge of all company products, accessories, pricing plans, promotions and service features
  • Maintain knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition
  • Handle service inquiries from customers
  • Your record is defined by meeting challenges head-on and always striving for excellence.

Customer Service

Metropolitan Court Customer Service
12/01/2007-02/28/2011
  • Case and Document Processing - Prepare and process all court work in a timely prompt, accurate, complete, proper and efficient manner, ensuring court rules and procedures are followed; docket all cases received/enter case data and process into the case management system; prepare, mail out and route documents such as notices, motions, opinions, orders, records, calendars, pleadings, memorandum in opposition, and case materials; process Petitions for Trial Court Extensions of Time to Proceed to Trial; prepare bench warrants and cancellations; process and expedite Orders of Protection and notify law enforcement agencies; set arraignments, hearings, trials, mail records in a timely manner submit case files to judges as requested; track cases to ensure compliance with case type, appearance dates, sentencing requirements and follow through with necessary steps, which may include orders to show cause, bench warrants, recusals, excusal's, pleadings, and rule extensions; docket and monitor calendar; run reports; maintain the integrity of case files; and close cases when appropriate
  • Financial Responsibilities - Receipt and distribute all incoming monies appropriately; ensure accurate court fees are paid and recorded; balance and reconcile daily cash receipts; distribute bond payments; prepare and maintain bond reports; prepare bank deposits; ensure correct procedures are followed for all monies receipted; and file receipt of fees into appropriate case files
  • Customer Service - Provide information and customer assistance at the counter or via telephone (without giving legal advice) to the public (i.e., pro se litigants, attorneys, reporters, law enforcement, other judicial agencies, co-workers, supervisors and judges); provide clear and concise instructions to customers about how to use microfiche and the reader machine; maintain and provide current statistics; and provide support to judges and immediate staff in the management of juries including the processing of summons, excusal's, attendance lists and jury payments
  • General Clerical - Serve as a liaison with other court staff, state agencies and the public; ensure judicial calendars are maintained; prepare documents for signature; copy; fax; stamp and file documents; process and distribute mail; maintain logs and case files; prepare exhibits; prepare hard copy case files with tape logs and transcripts for microfilming, scanning, archiving and destruction; certify and prepare records, tapes, tape logs and exhibits for cases on appeal to higher courts; create case tracking number and bar code scan all files appropriately for file destination; image case documents into the case management system; ensure the office, its equipment and courtroom are operational; draft and prepare correspondence; and provide backup to other court clerical personnel
  • Research - Research automated, hard-copy and microfiche files for case status data and provide accurate information; research and analyze case management issues; and audit, research and when necessary correct case files
  • May serve as information systems site coordinator or back up to site coordinator; act as a court monitor; provide notarizations; assist in training new employees, perform purchasing duties; provide advocacy services to victims; coordinate and schedule meetings; and perform receptionist duties.

OFFICE CLERK

Zanios Foods Customer Service
03/01/2006-04/29/2007
  • Attract potential customers by answering product and service questions
  • Suggest information about other products and services
  • Open customer accounts by recording account information
  • Maintain customer records by updating account information
  • Resolve product or service problems by clarifying the customer's complaint
  • Determining the cause of the problem selecting and explaining the best solution to solve the problem
  • Expediting corrections or adjustments, following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed.

Education

High School Diploma -

Albuquerque Charter NM High School
Albuquerque, NM
05-2007

Skills

  • Dedicated Customer Service
  • Courteous demeanor
  • Sharp problem solver
  • Energetic work attitude
  • Resolving Customer Issues

Timeline

Store Manager

Amnesia Dispensary
09.2022 - Current

MVD AGENT

STATE OF NEW MEXICO MVD
07.2017 - 12.2023

Customer Service

Southwest Airlines Customer Service

Tier, Technical Support

T-Mobile

Customer Service Representative

Verizon Wireless Customer Service

Customer Service

Metropolitan Court Customer Service

OFFICE CLERK

Zanios Foods Customer Service

High School Diploma -

Albuquerque Charter NM High School

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Nicole R Vera