Nicole J. Rand
Human Services
Waterloo,IA
Summary
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 19 years of experience to new professional challenges with growth-oriented organization.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
PROGRAM DIRECTOR
Exceptional Persons, Inc
Waterloo, IA
06.2011 - 03.2022
- Oversee business operations for multiple departments ensuring compliance with policy, regulatory, safety and accreditation standards
- Maximize community partnerships and customer relations to expand services and promote growth
- Lead development of new programs, from initial concept to final approval
- Manage $2.3 million budget with revenue sources including Medicaid, Social Security Administration and local grants.
- Provide leadership and supervision to over 45 staff, impacting lives of 270 persons with disabilities in the community
- Chair agency Accessibility Committee, addressing internal and community accessibility concerns
CQI SERVICE COORDINATOR
Lutheran Services In Iowa
Waterloo, IA
11.2009 - 06.2011
- Monitored quality assurance, risk management, and continuous quality improvement processes
- Evaluated Home Health, Services for People with Disabilities, and Refugee programs for adherence to rules, regulations and standards of best practice as applicable to each program
- Acted as System Administrator of electronic health record
- Maintained accurate records and full compliance with government regulations and agency guidelines.
REGIONAL COORDINATOR HOURLY SCL & RESPITE
Lutheran Services In Iowa
Waterloo, IA
05.2007 - 11.2009
- Administered supported community living, habilitation, children’s mental health, and respite services
- Developed and monitored annual budget for service with support of finance department
- Evaluated files to ensure appropriate and quality service provision
- Developed and implemented procedures to afford service continuity
- Directed supervisory staff in management of day-to-day service and staffing issues
PROGRAM DIRECTOR
Dungarvin Minnesota, LLC
Mendota Heights, MN
12.2005 - 12.2006
- Coordinated and managed group homes within constraints of Adult Foster Care licensure
- Maintained contact with individuals served, ensured quality of each individual program, and facilitated positive culture within household
- Ensured quality completion of documentation necessary to program
- Remained current with changes of organization policy/procedure to facilitate consistent implementation
- Guided employees to meet expectations and shape lives of individuals served
SERVICE COORDINATOR / QUALITY ASSURANCE SPECIALIST
Cedar Valley Community Support Services
Waterloo, IA
04.2002 - 10.2005
- Implemented formal quality assurance program within agency to monitor and compile data in relation to state and federal expectations for services
- Reduced risk for payback of service claims by establishing key performance expectations and standards of practice
- Oversaw provision of community living-type services to persons within community in hourly and 24-hour settings
Education
Bachelor of Arts - Psychology
University of Northern Iowa
Cedar Falls, IA 08.2000 - 12.2002
Associate of Arts -
North Iowa Area Community College
Mason City, IA 08.1998 - 05.2000
Skills
Effective leader
Customer service experience
Strategic leadership
Budgeting
Priority management
Team Building
Organization and Time Management
Multitasking Abilities
Analytical and Critical Thinking
Excellent Communication
MS Office
Affiliations
- Association of People Supporting Employment First, since 2011 (Board Member, Iowa Chapter 2011-2018)
- Iowa Association of Community Providers, since 2011
- American Network of Community Options and Resources, since 2011
- Council on Quality and Leadership, since 2019
Certification
Certified Trainer - CQL Personal Outcomes Measures
Timeline
Certified Trainer - CQL Personal Outcomes Measures
08-2019
Certified Employment Support Professional
10-2016
7 Habits of Highly Effective People Signature Program
10-2012
PROGRAM DIRECTOR
Exceptional Persons, Inc
06.2011 - 03.2022
CQI SERVICE COORDINATOR
Lutheran Services In Iowa
11.2009 - 06.2011
REGIONAL COORDINATOR HOURLY SCL & RESPITE
Lutheran Services In Iowa
05.2007 - 11.2009
PROGRAM DIRECTOR
Dungarvin Minnesota, LLC
12.2005 - 12.2006
SERVICE COORDINATOR / QUALITY ASSURANCE SPECIALIST
Cedar Valley Community Support Services
04.2002 - 10.2005
Bachelor of Arts - Psychology
University of Northern Iowa
08.2000 - 12.2002
Associate of Arts -
North Iowa Area Community College
08.1998 - 05.2000