Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICOLE BELL

Reno

Summary

Demonstrated record of exceptional and reliable service in upscale restaurant environments. Comprehensive food and beverage knowledge used to provide recommendations to guests. Leveraged interpersonal skills to cultivate a loyal clientele. Certified Sommelier, Court of Master Sommeliers

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bar Manager / Lead Server

Smith & River
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Boosted customer satisfaction by implementing innovative bar management strategies
  • Mentored and trained staff members to ensure exceptional customer service standards
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility

Lead Server Trainer

Land Ocean
12.2021 - 06.2023
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs
  • Streamlined server training processes for improved efficiency and consistency in service delivery
  • Developed comprehensive training materials to support new hires in mastering essential skills
  • Increased staff retention through effective communication and fostering a positive work environment
  • Led monthly Wine Dinners with General Manager and Executive Chef

Server / Sommelier

Ruth’s Chris Steakhouse
09.2020 - 11.2021
  • Delivered effective, efficient, and friendly service in a fast-paced, time sensitive environment
  • Solo Floor Sommelier in a high-end, world-famous restaurant
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

General Manager / Sommelier

Liberty Food & Wine Exchange
01.2020 - 08.2020
  • Oversaw all day-to-day operations in a fast-paced, high-volume restaurant
  • Created and ran entire Beverage Program
  • Skillfully created top of the line wine and cocktail lists
  • Trained and mentored all employees on menu knowledge, steps of quality service, proper food handling, and restaurant protocols
  • Maintained proper staffing and scheduling for front of house employees
  • Assisted bartenders, servers, and hosts in dining room during fast-paced service

Education

Bachelor of Arts - Theatre Arts

University of The Pacific
Stockton, CA

High School Diploma -

Coleville High School
Coleville, CA

Skills

  • Certified Sommelier
  • Wine/Food Pairings
  • Guest Relations Management
  • Dining Customer Service
  • Suggestive Selling
  • High-Volume Dining
  • Wine Service
  • Sales Expertise
  • White Glove Service
  • Hospitality Service Expertise
  • Cocktail Knowledge

Certification

  • Certified Sommelier, Court of Master Sommeliers

Timeline

Bar Manager / Lead Server

Smith & River
06.2023 - Current

Lead Server Trainer

Land Ocean
12.2021 - 06.2023

Server / Sommelier

Ruth’s Chris Steakhouse
09.2020 - 11.2021

General Manager / Sommelier

Liberty Food & Wine Exchange
01.2020 - 08.2020

Bachelor of Arts - Theatre Arts

University of The Pacific

High School Diploma -

Coleville High School

Similar Profiles

CREATE PROFILE
NICOLE BELL