Nicole Ramirez

Process payments, verify documents, reconcile accounts, communicate with stakeholders, and maintain compliance. I manage and process outgoing payments, distributions, and financial reimbursements to ensure timely and accurate cash flow

Review benefit applications for accuracy and make eligibility determinations, ensuring non duplication of services. Maintain active caseload of clients and provide comprehensive and required services to clients with developmental disabilities, and assisted in enrolling clients in disability programs such as SSI, SSA, Medical/MediCare and other public benefits. Conducted monthly redetermination meetings to track and plan participation in services. Did monthly audits on clients benefits - calculating funds and ensuring of no overpayments and reviewing bank ledgers daily to track benefit monies.

Reviewed original, signed, closing packages for completeness. Monitored funding inbox requests from operations. Reviewed funding worksheet, CPL and E&O to process wires. Assigned new files and documents back to funders. Logged checks received in and remote deposited checks. Prioritized work queues effectively, while always focusing on meeting and exceeding service levels.

Issue and post bills, receipts, and invoices; assisting clients and customers with any invoicing questions. Process client bills, using the company’s proprietary billing software and reconcile billing’s with the AR ledger, creating invoices and reviewing calculations on billing statements. Process incoming payments, verifying authenticity, to accurately balance accounts. Forwarded invoices and account updates to clients and managed client data, to maintain accurate account records and outstanding balances. Managed late bill collection and questioned claims, compiling and evaluating data for quarterly reports to upper management. Managed daily work schedule of service technicians. Plan, route and re-route service technicians schedules based on the amount of route work and customers needs for services.