NICOLE ROBERTSON
West Palm Beach
Summary
Facility Mnager/Operations Manager with 9 years of experience in driving operational improvements and fostering a collaborative environment in healthcare settings. Skilled in streamlining supply chain processes and ensuring compliance with safety protocols, leveraging expertise in EMR systems and data management. Demonstrates strong leadership in enhancing communication among teams, with a focus on achieving measurable efficiency gains and reducing operational delays.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Facility Manager
Flyland Daylight Recovery Center
West Palm Beach
10.2025 - Current
- Managed facility maintenance schedules and ensured timely completion of repairs.
- Coordinated safety inspections and compliance with regulatory standards.
- Oversaw vendor relationships and negotiated service contracts for cost efficiency.
- Developed and implemented facility management policies and procedures.
- Trained staff on emergency response protocols and safety practices.
- Collaborated with leadership on budget planning for facility operations.
- Reviewed bids received from contractors before awarding contracts for large-scale projects.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
- Provided support in the planning of special events held at the facility.
- Oversaw building improvements to update facilities and meet tenant requirements.
- Tracked inventory levels of supplies used in daily operations.
- Monitored facility operations to ensure adherence to safety regulations and compliance with applicable laws.
- Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
- Established department goals and deadlines.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Operations Manager
Neuropsychiatric Addiction Clinic
Port Saint Lucie
08.2022 - 10.2025
- Drive operational improvements, achieving measurable efficiency gains.
- Fostered a collaborative environment among clinical staff, enhancing communication and ensuring seamless operations across departments.
- Streamlined supply chain processes, guaranteeing timely availability of essential resources and reducing operational delays.
- Analyzed operational workflows to identify inefficiencies, implementing targeted improvements that led to noticeable gains in service delivery.
- Maintained rigorous oversight of safety protocols, ensuring compliance with environmental care standards and minimizing risks.
- Conducted regular audits of operational compliance, ensuring adherence to health regulations and minimizing potential liabilities.
- Managed NetSuite Oracle and RF Smart systems for inventory accuracy.
- Oversaw daily operations to ensure efficient clinic workflow and patient service.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Managed inventory of medical supplies and equipment for optimal clinic functionality.
- Developed training programs for new employees to enhance team performance.
Data Entry Clerk
Natalies Orchid Island Juice Company
Fort Pierce
01.2021 - 01.2022
- Entered finished goods data, ensuring correct lot codes and expiration dates.
- Created BOLs and transfer orders, maintaining precise documentation.
- Utilized Excel and Microsoft Word for efficient data entry tasks.
Behavioral Health Technician
Recovery By The Sea
Stuart
10.2020 - 01.2021
- Supported 12-step program, enhancing participant engagement and recovery outcomes.
- Led outpatient sessions, improving patient retention and treatment adherence.
- Conducted thorough house searches and UAS, ensuring safety and compliance.
- Facilitated 12-step program sessions, enhancing client engagement and recovery progress.
Behavioral Health Technician (BHT)
Ambrosia Treatment Center
Port Saint Lucie
08.2019 - 10.2020
- Facilitated 12-step program sessions, enhancing client engagement and recovery progress
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in daily living activities to support patient independence.
- Implemented therapeutic activities to promote mental and emotional well-being.
- Maintained accurate patient records and documentation for treatment plans.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Provided crisis intervention and de-escalation techniques during emergencies.
- Educated patients on coping strategies and healthy lifestyle choices.
Baker
Golden Corral Corporation
Fort Pierce
10.2018 - 01.2019
- Prepared dishes per recipes, maintained cleanliness, ensured quality and efficiency.
Barback
Archie's
Fort Pierce
06.2018 - 07.2018
Process Assistant/ Equipment Operator
Ventura Foods
Chambersburg
07.2017 - 10.2017
- Certified in operating forklifts and pallet jacks, enhancing workflow efficiency.
- Trained in equipment operation, contributing to team productivity.
Quality Inspector
P&G Warehouse
Shippensburg
09.2016 - 07.2017
- Reviewed packing instructions ensuring production accuracy, enhancing quality control processes.
- Utilized attention to detail to ensure product specifications were met, boosting customer satisfaction.
- Ensured accurate paperwork completion by team leads, enhancing production efficiency.
- Facilitated compliance with production protocols, ensuring operational consistency.
BPR Specialist
REM STAFFING
Chambersburg
03.2016 - 09.2016
Education
HIGH SCHOOL DIPLOMA -
Chambersburg Area High School
Chambersburg, PA05.2010
Skills
- Facility management
- Safety compliance
- Budget planning
- Operational efficiency
- Team collaboration
- Inventory management
- Training development
- Attention to detail
- Time management
- Environmental compliance
- Emergency preparedness
- Data Entry
- Behavioral Health
- SAP
- Shipping & Receiving
- NetSuite
- Packaging
- Schedule management
- EMR systems
- Microsoft Word
- Oracle
- Order Picking
- Quality Inspection
- Project management
- Applied Behavior Analysis
- Inventory Management
- Team Leadership
- Customer Service
- Safety Compliance
Certification
- CPR Certification, 2022 to 2025
- First Aid Certification
References
References available upon request.
Timeline
Facility Manager
Flyland Daylight Recovery Center
10.2025 - Current
Operations Manager
Neuropsychiatric Addiction Clinic
08.2022 - 10.2025
Data Entry Clerk
Natalies Orchid Island Juice Company
01.2021 - 01.2022
Behavioral Health Technician
Recovery By The Sea
10.2020 - 01.2021
Behavioral Health Technician (BHT)
Ambrosia Treatment Center
08.2019 - 10.2020
Baker
Golden Corral Corporation
10.2018 - 01.2019
Barback
Archie's
06.2018 - 07.2018
Process Assistant/ Equipment Operator
Ventura Foods
07.2017 - 10.2017
Quality Inspector
P&G Warehouse
09.2016 - 07.2017
BPR Specialist
REM STAFFING
03.2016 - 09.2016
HIGH SCHOOL DIPLOMA -
Chambersburg Area High School