Maritza Espinal Pena
Gastonia,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate Cashier
Supermax
09.2022 - 05.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
Retail Associate
Burlington
04.2022 - 09.2022
- Assessed customer product needs and interests in order to best recommend suitable items
- Processed payments and handled exchanges, returns and refunds according to company policy
- Stocked and cleaned shelves while maintaining neat and orderly store
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Created price tags and merchandise signs for new items
- Provided exceptional service to high volume of daily customers
Stocking Associate
Walmart
02.2022 - 08.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Manager on Duty
Minimarket Espinal
08.2000 - 08.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
Liceo El Carmen
La Vega, Dominican Republic 05.1984
Skills
- Cash register operation
- Team Cooperation
- Positive Customer Engagement
- Returns and Exchanges
- Item Ticketing and Pricing
- Teamwork
Timeline
Retail Sales Associate Cashier
Supermax
09.2022 - 05.2024
Retail Associate
Burlington
04.2022 - 09.2022
Stocking Associate
Walmart
02.2022 - 08.2022
Manager on Duty
Minimarket Espinal
08.2000 - 08.2021
Liceo El Carmen
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