Summary
Overview
Work History
Education
Skills
Scripting Languages
Certification
Affiliations
References
Timeline
Generic

Nathan A. Miller

Mount Vernon,NY

Summary

Dynamic Software Engineer with 2 years of expertise in programming languages, complemented by a recent certification in phlebotomy and ECG technology. Demonstrates exceptional interpersonal and communication skills to deliver quality patient-centered care while maintaining precise records and navigating complex software systems. Proven leadership in software development, system administration, and technical support, with a commitment to continuous learning aimed at enhancing skills for a productive and efficient medical environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Technical Support Associate

Infosys
Hartford, CT
03.2022 - 04.2023
  • Provided technical support and troubleshooting assistance to customers via phone, email, and chat.
  • Ensured the efficiency and accuracy of new processes, products, and/or systems.
  • Conducted analysis for potential production issues clients may incur.
  • Provided technical support to resolve operational issues or problems.
  • Supported technical team in deployment of customer projects
  • Provided exemplary customer service to queries via email, messaging systems and support ticket platforms.
  • Conducted analysis and maintained data classification systems.

Business Analyst II

Horizon Blue Cross Blue Shield of NJ
Newark, NJ
11.2022 - 04.2023
  • Identified needs of customers promptly and efficiently.
  • Maintained secure email correspondence with administrative staff containing confidential information.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Analyzed existing data systems and processes to identify areas of improvement.
  • Resolved issues and improved operational performance on a cross-functional and departmental basis.
  • Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
  • Assisted in developing training materials for internal staff related to new products or services as well as new employee onboarding.

Youth Counselor / Dialectical Behavior Therapist

Four Winds Hospital
Katonah, NY
01.2018 - 12.2020
  • Cultivated therapeutic relationships with patients to create positive and constructive environment.
  • Liaison to team tasked to plan and structure therapeutic programs tailored to needs of individual patients.
  • Monitored progress of clients towards goals established in treatment plans.
  • Counseled individual youth and small groups on presenting needs and concerns.
  • Fostered and maintained safe environment for patients and staff monitoring, supervising and engaging youth in daily routines and programming.
  • Utilized de-escalation techniques aligned with trauma-informed care model, driving intervention strategy.
  • Referred individuals to outside resources and services for additional support.

Education

Certification - Phlebotomy And ECG Technician

Westchester Community College
Valhalla, NY
05-2025

Training Certification - Software Engineering: Full Stack Web Development

Flatiron School
New York, NY
10-2021

Associate of Applied Science - Criminal Justice

Westchester Community College
Valhalla, NY
12-2012

Skills

  • Venipuncture
  • Specimen Handling
  • ECG
  • Interpersonal Communication
  • Critical Thinking / Problem Solving
  • Team Management
  • Remote Support
  • Application Support
  • Advanced Troubleshooting
  • Data Analysis / Research
  • Project Management
  • Staff Education & Training

Scripting Languages

Ruby on Rails | Javascript / Typescript | Java | React/Redux | C# | Unity | SpringBoot | MySQL | Python | HTML | MongoDB | CSS | OOP | Git

Certification

  • WozU Computer Software Engineering
  • WozU Application Development: Java Intensive

Affiliations

  • Owner: OBM Landscaping LLC

References

References available upon request.

Timeline

Business Analyst II

Horizon Blue Cross Blue Shield of NJ
11.2022 - 04.2023

Senior Technical Support Associate

Infosys
03.2022 - 04.2023

Youth Counselor / Dialectical Behavior Therapist

Four Winds Hospital
01.2018 - 12.2020

Training Certification - Software Engineering: Full Stack Web Development

Flatiron School

Associate of Applied Science - Criminal Justice

Westchester Community College

Certification - Phlebotomy And ECG Technician

Westchester Community College

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