Nicole Roberts

Call Center Representative versed in customer support in high-call volume environments. Superior computer skills and telephone etiquette. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Owner/ Manager driven to exceed sales goals and build long-term customer relationships. Delivers positive experiences through high-quality customer care. Business-minded professional tackling any job task with enthusiasm and precision. Determined Front Office Supervisor providing exceptional service and quickly responding to questions and inquiries. Demonstrates a positive attitude and readiness to adapt to different situations.

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly motivated professional with 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees.

Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

• Sales Manager Certificate
• Computer Training Certificate
• Determining Board Effectiveness
• Operating Effectively
• Nonprofit Board Member Essential Exam
• Nonprofit Board Member Essential Exam
• Fundraising Counsel
• Fundraising Essentials: Identifying and Cultivating Donors
• Fundraising Essentials: What is nonprofit fundraising
• FundraisingEssentials: Soliciting and Stewarding Donors
• introduction to nonprofit boards

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
• Handled guest complaints, maintaining a positive dining experience for all rest.
• Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
• Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.